Sony Ericsson C905 - major problems...HELP!!

elljay20

tinkerbell10 wrote: »

Have you any idea how I could persuade them to let me have a new handset? Just done a software upgrade on the phone - last one was done in July. Now it won't even turn on!!

just keep taking it back for repair with the supposed same fault, even if it seems to be working, after the third time they'll exchange it for you. it's a shocking phone. standing in the shop demanding they change it doesn't often work and if someone did that in my store i'd call the police and have them removed.

i know it's annoying but if you take it back to carphone and ask to speak to the repair centre manager they may be able to help you. politely explain all the issues that you've had and ask if they can help you.

tinkerbell10_2

samperry209 wrote: »

Ive been through 5 N96's from Carphone so i stayed in the shop and told all the customers to run (True story)... They soon got the hint and gave me a replacement...

I wish I had the nerve to do that!

pipple

I have major problems with Carphone Warehouse.

Ask them for a written repair report everytime it goes back to them.(watch this because if you phone the customer service for this, they say that the Data Protection act charges them £10, so you have to pay it. You should never be charged for information on yourself and withholding this information is breaking the Data Protection act) I had a phone go back to them twice and then the 3rd time cause it was in the hands of trading standards, they tried to claim that the 1st time they had told me it was beyond ecomoncial repair and had repaired it cause I had been such a loyal customer, only been with them for less then 5months.

Also, get it writing that they will give you a new 1 in after the 3rd repair regardless of the condition of the phone, this is a policy that isn't a policy and quote "don't like using it". If you decide to write to Mr Dunstone do so by letter, if you email him. The same person never replies to your email twice.

This company needs more naming and shaming. Their Customer service and after care is the worse in the country.

samperry209

pipple wrote: »

I have major problems with Carphone Warehouse.

Ask them for a written repair report everytime it goes back to them.(watch this because if you phone the customer service for this, they say that the Data Protection act charges them £10, so you have to pay it. You should never be charged for information on yourself and withholding this information is breaking the Data Protection act) I had a phone go back to them twice and then the 3rd time cause it was in the hands of trading standards, they tried to claim that the 1st time they had told me it was beyond ecomoncial repair and had repaired it cause I had been such a loyal customer, only been with them for less then 5months.

Also, get it writing that they will give you a new 1 in after the 3rd repair regardless of the condition of the phone, this is a policy that isn't a policy and quote "don't like using it". If you decide to write to Mr Dunstone do so by letter, if you email him. The same person never replies to your email twice.

This company needs more naming and shaming. Their Customer service and after care is the worse in the country.

Yup sorry to go off topic but they would not cancel my contract neither after 2 hours even though i had a 14 day cancel thing!

They are bullies...Bully you into anything

Good Luck tinkerbell in getting this sorted... I sympathise with you...

tinkerbell10_2

I phoned my local CPW store this morning and after many failed attempts to get through, I was told the manager wasn't in today. I then tried the larger store in Belfast that does repairs and spoke to a completely useless member of staff. I asked him if they had any sub handsets in stock. He said he'd phone me back in 15mins. 40mins later I phoned them to be told they didn't have any.

I asked to speak to a manager or member of the technical team, only to be told that he could help me as much as they could. I then asked again to speak to a member of the technical team, but was told that they don't speak to customers. So I explained all of the faults in detail to this unhelpful young chap. He told me I would need to book my phone in...as if I didn't know that! I told him that I had been advised by the member of staff I spoke to in store last week to try a software upgrade, but this hasn't worked. He made one of those noises mechanics make when you ask how much a car repair's going to cost, then told me that I shouldn't have done that because I don't have the proper software. I told him I downloaded it off the SE website, but he said that that's not the proper software and isn't as up-to-date as what their techies use - even though the software I used was newer than what they put on in July. He said that I should phone round all the stores and see who has a phone to lend me, then take my phone myself to their store to be booked in!! Only if they pay my mileage...!!!

I then phoned CPW Customer Support to be told that I should've taken out insurance on my phone when I bought it. I quoted info from consumerdirect.gov stating that "A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore it to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation" She said that would be going against CPW's policies. I told her their policies were going against government guidelines! She said that I should book my phone in anyway and hope that my local store gets some sub handsets in while my phone is away. I asked would I be expected to continue to pay my monthly contract, seeing as I won't have use of it (and their website states that even non-CPW customers who leave phones in for repair will get a replacement handset), and she said I would have to pay it! Is that not a breach of contract?!

Trying so hard not to scream right now... :mad:

samperry209

Jesus I'd theaten to go to OFCom this is damm right out of order I don't see why you should continue the monthly payments neither!

loulou123

Ive had similar problems with a sony ericson W910i phone, its been nothing but hassle since the day i got it.

Im with 3 tho and they have the same 3 faults and then they give you a new phone, trouble is the new ones been just as bad. Worst bit in my case is i only have 8 weeks until im intending to upgrade and theyve told me it could be away for several weeks being fixed! And they wont budge on upgrading me early to save their time and money fixing a phone, ill deinately never use again in 8 weeks.

Dont have any advice for you, just wanted to wish you luck with this infuriatin situation!

elljay20

samperry209 wrote: »

Jesus I'd theaten to go to OFCom this is damm right out of order I don't see why you should continue the monthly payments neither!

because she's signed a contract???? the contract is with the airtime provider and not linked to the handset. don't stop paying tink as they'll send a debt collection agency after you.

you need to book your phone in for repair and i can't see them paying your milage.

samperry209

elljay20 wrote: »

because she's signed a contract???? the contract is with the airtime provider and not linked to the handset. don't stop paying tink as they'll send a debt collection agency after you.

you need to book your phone in for repair and i can't see them paying your milage.

I certainly would refuse payment until they gave me a replacement because they are breaching contract no giving you a phone that bloody works

student_84

samperry209 wrote: »

I certainly would refuse payment until they gave me a replacement because they are breaching contract no giving you a phone that bloody works

They arnt breaching the contract for airtime which you are paying for, the phone is covered under the fit for purpose clause of The Sale of Goods Act 1979 which should be pushed with CPW.