any chance of a refund?? ryanair!

pendulum

I think BFG is wrong. It is worth it to write to them and see what happens. Knowing that Ryan Air are out for every penny they can get, there may only be a small chance of a refund, but it's worth a try for the cost of a stamp, and then at least you know you tried to get his money back for him. You can't really do anything else other than ask them, as you have no real legal right to a refund.

BFG_2

Pendulum is correct..you MIGHT get your money back.

But I would suggest that rather than spend 30 minutes writing and posting a letter, you simply work 30 minutes overtime at work, or even just read an enjoyable book.........because the payback is going to be higher than wasting your time on budget airlines c/s.

pendulum

BFG. In post #8 you said "You could try suing them for a refund.on the grounds that they haven't actually suffered any losses as a result of you not travelling."

You suggested the possibility of suing, yet rubbished the idea of simply sending a letter because "it's not worth the time"! Very... strange?

Well, I guess its for the OP to decide if sending a letter is worth it.

BFG_2

pendulum wrote: »

BFG. In post #8 you said "You could try suing them for a refund.on the grounds that they haven't actually suffered any losses as a result of you not travelling."

You suggested the possibility of suing, yet rubbished the idea of simply sending a letter because "it's not worth the time"! Very... strange?

Yes I did, and the reason for that is that i would rather have a go at suing them since they are far more likely to pay out under those circumstances than under a letter.

Quite often a firm will settle before going to court, since the cost to them of defending an action against them is far more than paying out.

For example the case would be heard in the claimants local court so ryanair would have to either ship a lawyer/company rep to the area or engage a local solicitor..........lots of cost.

Even the cost to ryanair of submitting their defence would be enough to make it cheaper for them to settle.....[lawyers are about £150/hr]

So my summary is ....
chances of ryanair paying out voluntarily - zero
chances of paying upon legal action - either zero or pretty good

It would be zero [upon legal action] if ryanair have a policy of defending every action, but the danger they run in so doing is that if a case was found against them [rather than settled before court] it could open the floodgates, hence another reason why most firms settle.

Thats why I propose - either forget it or get legal [the middle option is 100% a waste of time]. I suggest going for the option that has at least a chance of success for actually less effort than writing to ryanair p[since you can file the claim online].

Having said all that, if a letter and subsequent refusal [although I firmly suspect that RYANAIR WOUldn't even bother replying] would help with closure then crack on with it; although I would again feel that engaging the ryanair c/s dept would only make one feel even more angry/disappointed.

pendulum

After reading the first line of your reply, I just skim-read the rest. Madness. Court action is a last resort, not the first. In this case, it's clear the OP should write to RyanAir to see what they say, before even thinking of initiating a court case.

BFG_2

Sorry my mistake, you're correct.

The OP does indeed need to send them a 'Final Notice before Action' letter....then they can get legal.

I speak as someone who spent 9 months trying to get back car hire fees from Easyjet [to which we were fully entitled since we were stranded at midnight with no hire car]. After 'being reasonable' and waiting to 'see what they say' and writing to 'explain' a few times, I eventually gave up and issued proceedings.

They didn't turn up and was I awarded full amt plus expenses [unusual for a small claims case, but the judge was annoyed at them...lol]

Hence my reluctance to waste time trying to 'persuade/convince' them anymore.

I guess the point I'm making is don't waste your effort and expect anything other than a 'pi55-off' from them, so either don't enage at all or be prepared to get stuck in and go nuclear.

Tozer

BFG wrote: »

Does that mean they can charge what they want as admin, even if it only costs them pennies to do???

Effectively, yes!!!!!