any chance of a refund?? ryanair!

BFG_2

reformedEffortmaker wrote: »

failing all of the above,could you try selling them? (assuming ryan air dont charge a fortune to change names on tickets?

Nice idea, but the budget boys do indeed charge about £50 to change the name on the ticket [iirc it's £50 each way?]

The reason they do this [or so they claim] is to stop touts buying all the 1p/special offer tickets as soon as they are released and then selling them on at a big profit.....and I can see how it kinda makes sense [but it's still annoying when you're not a ticket tout and just need to change something because someone drops out and a mate decides they can go in their place....lol]

Laz123

Most of the airlines are doing this now. They don't have to pay out the taxes until the passenger flies so the money is still in their account. But they impose punitive admin charges which in some cases is more than the potential rebate.

It is just another way of extorting money. It should be illegal.

BFG_2

Laz123 wrote: »

Most of the airlines are doing this now. They don't have to pay out the taxes until the passenger flies so the money is still in their account. But they impose punitive admin charges which in some cases is more than the potential rebate.

It is just another way of extorting money. It should be illegal.

I think a company should not necessarily lose out in refunding a cancellation - hence an 'admin charge' is probably fair [although no one ilikes paying for anything...lol]....

HOWEVER the 'admin charge' should only reflect the cost to the airline of actually processing the refund - in the case of airlines it should be a matter of a few pence.

IIRC this 'excessive' charges is what got the banks into trouble wrt charging £35 to send a letter saying you're overdrawn, and it costs them about 50p tp print and mail.

So, illegal - no, extortion - not really, excessive and unfair - most definitely [imo].

raseac

OP, you could just contact Ryanair and explain. Afterall they do have a bereavement policy which is essentially 'we'll refund the lot'.

It doesn't always pay to listen to Ryanair-haters

BFG_2

raseac wrote: »

It doesn't always pay to listen to Ryanair-haters

Apologies, but which bit of my postings are wrong??

Are you saying ryanair has good c/service? Or they are easy to contact for refunds? Or the have the customers best interest at heart?


Lets face it......
they've been in trouble with the ASA over their misleading on numerous occasions
it took the OFT to force them to change their website so that you saw the FULL price much earlier in the booking process
they are misleading the public again - the 'mandatory' [so not really avoidable] online check-in charge
wheelchair charges
etc, etc, etc

The others aren't much better.....

Cheap[er] [sometimes] tickets, sh17 service.

zax47

raseac wrote: »

OP, you could just contact Ryanair and explain. Afterall they do have a bereavement policy which is essentially 'we'll refund the lot'.

This policy surely only applies to ticket holders who die before travelling! Wouldn't apply in this case as the ticket holder is very much alive, just wants to travel sooner than booked. WHY they want to travel sooner is not RyanAir's problem!!

KILL_BILL

ryainhair are tight arsed gits

Tozer

BFG wrote: »

I think a company should not necessarily lose out in refunding a cancellation - hence an 'admin charge' is probably fair [although no one ilikes paying for anything...lol]....

HOWEVER the 'admin charge' should only reflect the cost to the airline of actually processing the refund - in the case of airlines it should be a matter of a few pence.

IIRC this 'excessive' charges is what got the banks into trouble wrt charging £35 to send a letter saying you're overdrawn, and it costs them about 50p tp print and mail.

So, illegal - no, extortion - not really, excessive and unfair - most definitely [imo].

The principles are different. The bank charges are claimed to be unfair as they are not a genuine pre-estimate of the loss likely to be suffered in the event of someone breaching their agreement with the bank. therefore they are penal in nature and unenforceable under English law.

In this case, there is no requirement for the admin charge to be a genuine pre-estimate of loss as it is not acting as a "liquidated damage".

dmg24

KILL_BILL wrote: »

ryainhair are tight arsed gits

Who?

Could you name any airline that would refund in the given circumstances?

BFG_2

Tozer wrote: »

In this case, there is no requirement for the admin charge to be a genuine pre-estimate of loss as it is not acting as a "liquidated damage".

Does that mean they can charge what they want as admin, even if it only costs them pennies to do???