Will 3 EVER upgrade a phone early?

loulou123

Im now being told different things by everyone at 3 i speak to! I emailed the CEO who replied very quickly with a email that gave me a case number (?) and they have said they will get back to me within 10 days.

Before i received this email, i went back into the 3 shop and was told by one sales advisor that i would have to pay the line rental on the rest of the contract to upgrade early = £125, then another sales advisor said that was wrong and i would only have to pay the line rental until the upgrade was due = £50 and no-one can work out where the intial quote of it costing me over £300 to upgrade early comes from as i only pay £25 per month and my contract would be over in Feb!

To add insult, there is now a mast problem near where i live, so the service is pretty much down too. My phone has also completely given up and im borrowing someone elses spare.

At the point now, where i dont care so much if theyll upgrade early, i just want them to agree on something, as everyone im talking to says someting entirelly different.

circuit

why don't you just leave it until your upgrade is due, and borrow a replacement inbetween if it annoys you that much? seems like you're causing yourself a lot of additional stress for no real reason.

loulou123

circuit wrote: »

why don't you just leave it until your upgrade is due, and borrow a replacement inbetween if it annoys you that much? seems like you're causing yourself a lot of additional stress for no real reason.

Thats exactly what i am doing, i have borrowed a friends spare phone, but my point is that i shouldnt have to, the cost of my monthly contract includes an amount each month to cover the price of the phone and for at least a third of my contract i either havent had a phone as its being repaired, or my phone isnt working.

I have always tried to defend 3's service as i have never had a problem with them, up until now-but now i definately see why everyone seems to moan about them.

sporedude

Oh shut up why dont you, You want an early upgrade, YOU have to pay, You want to cancel, YOU have to pay. Get over it.

blue_haddock

sporedude wrote: »

Oh shut up why dont you, You want an early upgrade, YOU have to pay, You want to cancel, YOU have to pay. Get over it.

Harsh but fair!