Short Changed In Pub - Free Advice Please

cazispen

I was an area manager for a company, make an official complaint if this gets you nowhere threaten to go to citizens advice with the friends that this same girl has also ripped off. She is probably pocketing the money. It doesnt sound as though it is part of a chain but threatening them with something legal and also that you will not be returning to the pub and recommending that other people do the same. Do not take this lying down, it is your right to see the cctv from when she gives you your change. hope this helps

mountainofdebt

In fairness it does work the other way around as well.

I gave change of a £10 to a regular and he later come back and said he had given me £20 ......so we gave him the extra £10 and guess what - we were £10 down when we came to cash up.

I wanted to tell him but the manager told me to let it go......

hungrynurse_2

take a pocket full of 10p's only, that way you can always give the correct money! if your trousers stay up with the weight that is

Sowilo_2

Say aloud the denomination whenever you hand over a note and check your change immediately. Better still, carry tenners and fivers when buying anywhere that's busy.

Butlers1982

i was going to say something, but id have to charge you for the information and you say you want "free information"- and i usually say a tenner- but im guessing you havent got a spare one.

Ill contact that girl behind the bar, i think shes got one!

loracan1

mountainofdebt wrote: »

In fairness it does work the other way around as well.

I gave change of a £10 to a regular and he later come back and said he had given me £20 ......so we gave him the extra £10 and guess what - we were £10 down when we came to cash up.

I wanted to tell him but the manager told me to let it go......

Once had this bloke swear blind he'd given me a £20, insisted he'd said it aloud as he handed it to me and that that was all he'd had. Till got taken off with promises of refunding him if it was found. He rang back 10 minutes later, rather sheepishly, when his wife told him she'd given him a tenner.

MediSin

You are legally entitled (under the data protection act) to see any cctv footage of yourself, you'd need to tell them the time & date and maybe request it in writing.

Unfortunately, they're also legally entitled to charge you an admin fee for providing the footage, which I think is anything up to £10. So it's probably not worth it. Sorry!

tandraig

worked bar on and off for years and this type of scam does go on. most of the places i worked were in small town or village near where I live and the reputation of staff soon got around! I would suggest you get any friends who have been short-changed by this person to complain to manager. the suggestion about setting up the bar-person is a good one - but be prepared that it might not work first evening. Also, always state loudly the denomination of the note you are handing over - that way you will have witnesses! its shameful that the manager didnt check the till immediately, before the thief had chance to alter it..... it doesnt take THAT long. theiving staff wouldnt risk it being found over - as this is taken as a sure sign someone is on the fiddle. other posters were right - the till will be spot on at the end of the night!

upset_tesco_shopper

I went into a local store this evening on my way home from work - I took two items in total to checkout. Busy queue as ever on Friday night and when got to the next free till, I said that I did not need bag (as I had a rucksack). I hand over £20 and get £10 and £4.44 in change and no receipt - I only check change properly as I walk out as noticed the guy briskly serving me did not meet my eye. Items actually only cost £3 or so in total (actually £2.56) but felt too late to complain in front of the long queue and that too much hassle for no real purpose.

That said, I was upset that I could have been deliberately had and that someone might just be fleecing the Friday late night crowd who might be more unlikely or unable to object. I get home and then decide to change out of suit and head back in different casual top. Twenty minutes later back in same store and get exactly same two items worth £2.56. Get to front of queue in the still busy store thinking, surely not again. I hand over £20 to the same guy and get £5 plus £2.44 in change.

I point out that he has now short changed me for second time and that I have lost a further £10. He denies it - asking what could be wrong. He asks colleague to count till and leaves the proffered £7.44 on side. I ask to speak to the manager - it turns out he is the manager. The manager leaves me 10 minutes or so standing at till while he continues to serve. Colleague comes back and says only £7 or so differential in float. I do not care as having ever so carefully handed over crisp £20 note I am completely unfazed by the quizzical look on manager's face. This is the second time in 30 minutes that this guy has short changed me - £13 in total and he is just fronting up doubting me as if I am mistaken!

He then offers to give me £10 but basically he is trying to get rid of me and I am not happy. He takes me to one side and apologises and makes the point that busy, that never happened to him ever before - he has been with the company a long time - blah, blah. I end up saying keep the second lot of shopping and keep the whole £20 as I do not care about what he is trying to offer me, just the principle that it is wrong to short change me so blithely once, let alone twice, in 30 minutes - maybe it will make him think twice as, rather than just paying me off and expecting me to go away, I am not going to let him somehow settle the matter. He is saying, do you not respect me for apologising and offering your money back? I do not. He was looking to dodge the point that this was not simply a one-off - he was not even offering me all the money he had taken from me tonight so why should I make him think that he had drawn a line under this. I walk out without the shopping or any of £20 but feeling perhaps he might be feeling a bit sorry and understand that I am genuinely upset with him and his store.

I will let it drop as I have tried my best to bring him (who has no manager) to account - maybe I should try and take it further but what good is it going to do? Allegations of fraud are hellish to prove, but surely a manager who, at best, cannot count and has the memory of a goldfish and, at worst, could be taking advantage of customers who may not be in a state to complain is in the wrong job at the wrong company. That said, he had an easy manner and who wants to get involved - maybe the same mistakes will not be repeated - he was apologetic and he had clearly worked for some time at the company. The other staff seemed unfazed - I guess there are procedures - the fact that the calculation of the float by an independent colleague definitely produced the wrong result makes me wonder though whether there is a more systemic issue in some of these stores where you might least expect it.

In all, I am glad I went back to check my initial gut feeling of concern was not misplaced - even if I am now £23 down on a £2.56 purchase. I am frustrated though that the manager may not learn a lesson and that others may continue to be taken for a ride. So beware out there ...

1984ReturnsForReal_2

what a silly thing to do.

you should of walked with the £20.......