Problems with a buyer

emweaver

It was an industrial plastic bag thick, strong and what VAX themselves use to send via DHL. Even DHL themselves confirmed it was sufficient. A cardboard box would be no stronger infact it wouldnt of been as strong!

Well if the VAX was hanging out the front and the tank was missing you would see that as its haning out!? Plus the bag is transparent

lisawood78

I recently returned my Vax to be repaired, via DHL in a strong sack as the OP states. I was VERY dubious about this as it did not seem remotely sufficent to me. But Vax said this was their procedure, and DHL took it happily.

Result? A brand new Vax for me as the old one was damaged in transit.
Not a reliable way to post a Vax at all IMHO.

cyberbob

emweaver wrote: »

It was an industrial plastic bag thick, strong and what VAX themselves use to send via DHL. Even DHL themselves confirmed it was sufficient. A cardboard box would be no stronger infact it wouldnt of been as strong!

Im not sure how you pack but a Cardboard box with bubblewrap, foam etc will protect far better than a plastic bag no matter how thick.

As for your theories that they should have seen the damage. It makes no difference what you think happened you can't prove anything. If they are trying to scam you. you have left yourself open to it with poor packaging.

soolin

The problem here though is that buyer was persuaded not to use paypal..so if we put ourselves in the buyers shoes they may be getting rather aggresive as they must be considering the possibility that they have been conned.

OP, you need to tread carefully here as although they have no come back via paypal they could go to small claims and that could be disastrous.

emweaver

No the buyer said he didnt want to use paypal but I asked him to pay then it got flagged as unauthorised so I refunded etc

He said he preferred to send a cheque before h [aid via paypal then when he had to send a chq he said he wanted to do this originally as he doesnt like paypal

emweaver

I offered to buy the parts and send them to him hes declined as he said hes now bought a new machine from VAX. I suspect like someone else mentioned he wanted the parts for his

soolin

emweaver wrote: »

No the buyer said he didnt want to use paypal but I asked him to pay then it got flagged as unauthorised so I refunded etc

He said he preferred to send a cheque before h [aid via paypal then when he had to send a chq he said he wanted to do this originally as he doesnt like paypal

Actually if it is this thread:

http://forums.moneysavingexpert.com/showthread.html?t=1918473&highlight=

Where you say:

I asked the buyer to pay postal order or cheque but they said this is against ebys rules and ebay told them not to pay outside of ebay Surely that is not right?

emweaver

that is a different item!

emweaver

I came here for advice not an interregation and to be shredded apart

pinkshoes

emweaver wrote: »

I came here for advice not an interregation and to be shredded apart

People are trying to help by establishing all the facts and asking questions to clarify stuff, and trying to see it from BOTH points of view.

You've been given lots of helpful advice already, you just chose not to thank people for it, other than the poster who suggested it was a scam.