What happens to contracts upon death?

kalico

Can anyone tell me what happens with mobile phone and broadband internet contracts upon the subscribers death?

Not a cheery question I know, but for me relevant. I was particularly thinking of the current Talk Talk 'Free' broadband offer, but this has an 18 month contract.

Thank you.

HugoSP

Contractually I would think that the contract dies with the person.

H

xycom1

As Hugo said I would have thought. I know this is the case with Orange (they will want a faxed copy of the death certificate though) but once all confirmed they will write off any outstanding charges and cancel the contract.

HugoSP

Having dealt with winding up an estate of a relative, I know this tends to be the practice with a number of organisations. Why Mobile phone providers would be any different, I don't know.

I would have thought they would want costs incurred by the deceased up until they passed away though, so if they made loads of calls then this would surely be payable. I suspect however that they would write off any costs incurred after the date of death.

H

System

I work in cancellations team of a large network provider (broadband internet, etc) and I can confirm that upon receipt of the death certificate the contract is terminated immediately and all charges credited from the date of death.