Sale of Goods act and contract mobile (mobiles.co.uk)

[Deleted User]

I suppose this is more a general SoG act question but it does refer to a mobile phone.

Wife got a new phone on a contract 8 months ago. Last week or two some of the keys have been playing up but now the screen is completely dead.

Under the SoG act, can we insist on a brand new replacement or does the supplier only have to repair?

Company is mobiles.co.uk BTW. Any idea if wife can take phone to CPW repair centre?

moonrakerz

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

Quentin

Check out this thread on problems experienced with cpw repair centre before entrusting them with your phone:

http://forums.moneysavingexpert.com/showthread.html?t=1653733

[Deleted User]

Quentin wrote: »

Check out this thread on problems experienced with cpw repair centre before entrusting them with your phone:

http://forums.moneysavingexpert.com/showthread.html?t=1653733

Wife just took her phone to CFW and spoke to some donut - she was not impressed !

[Deleted User]

Bottom line though - can I inisist on a new replacement or can the seller insist on repair?

Silk

[quote=[Deleted User];24899359]Bottom line though - can I inisist on a new replacement or can the seller insist on repair?[/QUOTE]
Hi Paul,
I'm fairly sure that it has to go back for repair 3 times before you can ask for a new one.
There maybe someone who can clarify though

kai666

Silk wrote: »

Hi Paul,
I'm fairly sure that it has to go back for repair 3 times before you can ask for a new one.
There maybe someone who can clarify though

thats the case with vodafone, so probably 3 aren't that different

Although it's not a definate replacement after 3 repairs, it's discretionary apparently.

Though I find it's definately those that shout the loudest in these things when getting phones replaced

[Deleted User]

kai666 wrote: »

thats the case with vodafone, so probably 3 aren't that different

Although it's not a definate replacement after 3 repairs, it's discretionary apparently.

Though I find it's definately those that shout the loudest in these things when getting phones replaced

My wife can shout dead loud !!!!! :-O

mobilejunkie

When she gets another one tell her not to expect it to be as good as the first, that way she won't be disappointed!