what is going on?

Browntoa

trojan was quarantined and deleted so its no longer there

dawnsong

i've downloaded hippo but it seems to have downloaded twice and all i can see is a page for updates for various programmes, can't see where to run a scan - ?

Browntoa

try this link

Executable

and chose "run" as in the following

dawnsong

thnx - just tried - I don't get the option to run - just save.

Browntoa

choose to "save to Desktop" on it will appear on your main PC screen

dawnsong

thnx
it hadn't installed properly. done scan - this is the log. don't recall seeing the steganos3.exe before, but I'm treading in the dark here. my mail is multiplying rapidly.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:35:28, on 07/09/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\BT Yahoo! Internet\ModemLock.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\NILaunch.exe
C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Corel\Suite8\Programs\DAD8.EXE
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\BT Yahoo! Internet\Watchdog.exe
C:\Program Files\BT Yahoo! Internet\DialBTYahoo.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_2_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\common\YIeTagBm.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_2_0.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Net-It Launcher] C:\WINDOWS\System32\NILaunch.exe
O4 - HKLM\..\Run: [Ulead AutoDetector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BTopenworld] "c:\program files\bt yahoo! internet\DialBTYahoo.exe" /ReInstallAutoDial
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Steganos3] C:\Program Files\Steganos 3\Steganos3.exe /booting
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Thomas\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Corel Desktop Application Director 8.LNK = C:\Corel\Suite8\Programs\DAD8.EXE
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Lotus Organizer EasyClip.lnk = C:\lotus\organize\easyclip.exe
O4 - Global Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Global Startup: Lotus SmartCenter.lnk = ?
O4 - Global Startup: Lotus SuiteStart.lnk = C:\lotus\smartctr\suitest.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} (mailhelper Class) - https://register.btinternet.com/templates/btmailcontrol013.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DA59264D-5787-4EBE-97CA-9885C154F9CC}: NameServer = 194.72.0.98 62.6.40.162
O23 - Service: BT Modem Lock - British Telecommunications plc - C:\Program Files\BT Yahoo! Internet\ModemLock.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

--
End of file - 7331 bytes

Browntoa

steganos3.exe seems to be a genuine program , they seem to do some password storing programs and notepad etc but unless you paid for it then it expires after 30 days , so go to Control panel then add/remove progrms and uninstall it if you did not buy it.

Can I ask if you use broadband or dial up ?? are you with BT

run hijackthis again and tick these items

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O16 - DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} (mailhelper Class) - https://register.btinternet.com/temp...control013.cab

Browntoa

then download and run this

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

and post that log

dawnsong

thnx - will do-
steganos doesn't show on the installed progs list.
I'm with bt on dial-up.
at the risk of sounding obtuse... after ticking the items, do i click the fix checked or not, before running bleeping computer ?

i clicked on the https:registerbt.internet and this came up
Not Found
The requested URL /temp...control013.cab was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/1.3.31 Server at register.btinternet.com Port 443

Browntoa

ok, did not want to fix those items if you were on dial up....

you know its probably cheaper to be on Broadband these days ??

Post office do line rental/phone calls/broadband for about £21 a month free calls evening and weekends (unlike BT which is only free weekend) and free calls to mobiles at the weekend (up to 55 minutes)

you need to do some serious updates to windows that will take ages on dial up , do you have a friend with broadband who could donnload something to CD for you ??