Grrrr ... T-Mobile sales calls

Eels100

I have been a T-Mobile customer for about 4 years now, and on the whole have been happy with their service.

Today I have received repeated sales calls from 'T-Mobile Upgrade Services'. All day I have politely said "I have had an upgrade in the last 2 months thank you, I am at work and I need to keep this line free" before hanging up. I was called yet again after I had got home this evening. I got REALLY annoyed and told the man to take me off his list immediately. He said he would, and was going to confirm my details, so he did that, then (silly me) he took my password. Then he said "I'll just process this application" at which point I must confess to completely losing it with him and shouting that I didn't want/need/care for an upgrade, all I wanted was to be left alone. He was very rude, talking over me and repeating that he would process my application, then he hung up without warning.

I was raging, so I called T-Mobile Customer Services, hit all the numbers to get to disconnections and tersely explained my annoyance to the operator. She explained that T-Mobile could not control 'these third party companies' but had received several similar complaints. I pointed out that this 'third party company' had claimed to BE T-Mobile, and to that end I had merrily given them my personal account details. So then we changed my password (lord knows what would have happened had I not called to complain in the first place :mad: ).

I then ask her to make certain I wasn't called again. She said there was nothing to be done because apparently 4 years ago when I first signed up with them, I forgot to tick that infernal box. I was flabberghasted to be told that my details had been handed out and my name could not now be removed from 'the database'. That's unbelievable!:eek:

I'm thinking of writing a stiff letter - do you think I'm wasting my time, and is there any other way to make sure these horrible people leave me alone?

redux

It seems that dealers have access to databases that tell them approximately when certain number groups were issued, so can randomly dial any of those numbers and attempt to pass themselves off as from the actual network, and get you into a new contract.

The networks wouldn't do this; they'd be happier for people to stay on existing deals longer term, without new phones or discounts.

With any luck this idiot will have given up the idea, but T-Mobile won't accept any instruction to upgrade so recently after you have anyway.

Anyone receiving calls like this should ask the caller how much of the account detail they know, instead of succumbing to this social engineering to extract info they didn't actually have. Ask which company they are from, and then say you've never heard of it; 90% of them hang up within seconds.

You might write your stiff letter to T-mobile, saying that this behaviour by some of their dealers is near-fraudulent, and perhaps they should review how they appoint dealers and check up on them from time to time. I don't know whether it will have much effect; it seems to be an increasing problem on all networks