Can we cancel a contract with a mobile phone....

searcher30

if we are getting a really bad service? they dont reply to our letters and every time we call them we are on hold for half an hour and they dont credit the money they owe etc etc. any tips appreciated. the company is carphone warehouse and the contract is with the operator Vodafone. thanks in advance!

gtz101

within 7 day of purchase, you can return goods. It should be all in the terms and conditions with your contract.

gtz101

i would also write to them saying i will cancel contract because they dont answer the phone for 30 mins.

Global_3

AS an authorised vodafone dealer, I can only suggest that you return to the store of purchase, with your phone and box (plus accesories) & your receipt (if possible).

If you dont have a receipt, dont worry, ask the store manager to find the sale through the IMEI number on the phone. As a consumer, you can demand the store manager to get in touch with vodafone dealer support, and resolve your problem/s for you.

You will have a better chance if you are instore.

searcher30

Thanks everyone!!

I am away at the moment so going into a store will be a problem but will try and go to a store when we are back. have written countless letters that think this could be a waste of time.

showders

How do i stand if i want to cancel a contract, just because i dont want it anymore. Will i be sent a bill for the phone i was given "free"? Can i just cancel the DD i have set up. Ive had a contract with o2 for about 6 months and would just like to end it!

Thanks

m4x_2

showders wrote:

How do i stand if i want to cancel a contract, just because i dont want it anymore. Will i be sent a bill for the phone i was given "free"? Can i just cancel the DD i have set up. Ive had a contract with o2 for about 6 months and would just like to end it!

Thanks

You can call your network operator, and request something known as "buy-back" this is when you pay for the remainder of the contract at the current tarrif.
e.g. if you have 6 months left on your contract and your monthly plan is £20, then you pay £20 x 6 = £120

You will recieve a final bill :j