Virgin cancellation charge!!

sportmonday

Hi.

I'm with Virgin cable at present but am moving to an area where it is unavailable. I told them today & they said there would be a £59 early cancellation fee! :mad:
I find that totally unreasonable as they are penalising me for a being unable to provide me a service that I originally signed up for! I am right to fight this charge?

Thanks!

lelole

I don't know the answer I am afraid, but am going to have the same problem... We are buying a new house, and have just found out it is one of only 3 houses in the street which aren't cabled am also bummed because I actually want to keep it!

Leah x

Anon

lelole wrote: »

I don't know the answer I am afraid, but am going to have the same problem... We are buying a new house, and have just found out it is one of only 3 houses in the street which aren't cabled am also bummed because I actually want to keep it!

Leah x

Are you sure it isn't? If you are going by their computer system online, it may be wrong (it was in our case). If the other houses on the street are cabled, it is worth checking if yours is as well - if a fairly new house, the ducting may already be in (check near the house for green plastic pipe coming up, ours was near the front door, or a little black square on the pavement somewhere on the pavement/road near the boundry of your property). Our house was showing as not cabled, not possible but that was because the computer system was not updated when the new development was finished ... 10 years ago! Only 4 houses on our street show as possible (now including ours) despite the others no doubt all also having ducting because some lazy VM employee couldn't update the system correctly.

To solve, we phoned the Movers team and they eventually sent out a Spotter (regional sales agent) to come out and physically check.

Good luck

Anon

ACDeag

sportmonday wrote: »

Hi.

I'm with Virgin cable at present but am moving to an area where it is unavailable. I told them today & they said there would be a £59 early cancellation fee! :mad:
I find that totally unreasonable as they are penalising me for a being unable to provide me a service that I originally signed up for! I am right to fight this charge?

Thanks!

I think (pre-Virgin Media) Telewest & NTL used to not charge if they could not provide the service, however it was abused by people looking to get out of contracts early so they started to charge.

After all they say it is your choice to move and someone is going to have to lose if you move and why should it be them, although harsh it is hard to disagree with them.

macman

sportmonday wrote: »

Hi.

I'm with Virgin cable at present but am moving to an area where it is unavailable. I told them today & they said there would be a £59 early cancellation fee! :mad:
I find that totally unreasonable as they are penalising me for a being unable to provide me a service that I originally signed up for! I am right to fight this charge?

Thanks!

You signed up for a service at your current address, not elsewhere. They are under no obligation to supply a cable service to every home in Britain-only about half the UK population has cable access.

nitr02007

They do a pretty good ADSL service to the whole country - why don't you switch to that rather than cancel completely?

speedyG_2

If some kind sole will tell me how to start a new thread...I will tell you how to get out of a Virgin Media contract, with no fine and no "Moorcroft" chasing you.
This relates to moving from cabled to non-cabled area.

spud17

nitr02007 wrote: »

They do a pretty good ADSL service to the whole country - why don't you switch to that rather than cancel completely?

:rotfl::rotfl::rotfl::rotfl:

http://www.dslzoneuk.net/isp_ratings.php

sportmonday

speedyG wrote: »

If some kind sole will tell me how to start a new thread...I will tell you how to get out of a Virgin Media contract, with no fine and no "Moorcroft" chasing you.
This relates to moving from cabled to non-cabled area.

If you want to start a new thread on this just click the blue 'New Thread' icon which is to the left of the page number icons.

Love to hear what you had to say!