Hyundai i20

Araby8

Hi, newbie to the forum but have a quick (on reading perhaps not so quick!) question. I want to buy the i20 on scrappage. Everything seemed to be going ok and I paid £500.00 deposit yesterday. I had been told the car will be delivered October/first week in Nov at very latest. Today I received a phone call telling me it won't arrive until Dec. I said that my MOT in my old car will be up by then and that I had planned to do some travelling in Nov hence really needing the car earlier.

Anyway, I asked to have the £500.00 refunded and they refused. I had not signed anything and I explained that I had been told when purchasing the car it would be delivered by Oct/Nov. They still refused to refund and said if I cancelled I would forfeit my £500.00. I was surprised as I would have thought I had some rights to change my mind - at least 14 days - however they said no! Can they do this?

Jennifer_Jane

I would look up the Hyundai Head Office phone number and ask to speak to their Customer Services people.

In terms of the scrappage scheme, the rule is that the car must be delivered within 4 months of order, so this would be out of the scheme, depending on when you placed your order.

Very best of luck with this. They are treating you abominably. Completely awful!

I thought about buying a Hyundai on the scrappage scheme, and one of the reasons I didn't in the end was the long order time, and the other was the way I was treated in the dealership.

Jen
x

Araby8

Thanks Jen. I contacted customer services who said that the deposit was not refundable but sympathised completely. They said they had little influence over the dealers as they work independently - surely this is wrong though?! I will try to go higher up tomorrow. It was late in the evening and I just couldn't be bothered holding any longer. It's pretty terrible and I think you've had a lucky escape. 3 months for a car is surely ridiculous!!

Really wish I hadn't gone with them now...

arrowsmith

Araby8 wrote: »

3 months for a car is surely ridiculous!!

Not at all, its a popular car and demand outstrips supply, you'll find the wait for many cars is over 3 months.

The reason that you'll wait so long is that Hyundai and Kia are the only two manufactures that are playing fair with scrappage and reducing prices when including the government £1000, many have increased prices by vast amounts.

maninthestreet

Did you sign a contract? If so, what does it mention about delivery dates?
Have you ordered any extra to be fitted to the car? If so, it may have to be ordered from the factory, which is bound to delay delivery.

mantisgeek

I had similar experience with Hyundai as well. I ordered the i20 mid/late May using the scrappage deal where the delivery date was meant to be mid July and I still haven't received the vehicle yet! It is getting closer to the 4 months since my order date but the dealer doesn't seem to be too worried about this. Very frustrating I know. The tax on the car I was scrapping was end of August and Hyundai just asks you to put if offroad (apply for a SORN with the DVLA). The only upside is that my vehicle will be a 59 (rather than a 09) and would possibly (hopefully) come with ESP as standard.

Araby8 - hassle and complain to the dealer. Try and find the name and email address of the dealer's head honcho and write to him/her as well. I did this and managed to get a loan car from the dealer for three weeks during the summer hols. Was most useful and saved me a bit of dosh. If they do offer a loan car then that will sort you out for your November travels - better than losing your deposit. Good luck!

top_banana

How did you pay for your deposit? Credit card? If so speak to your card issuer, they may help.

flyingscotno1

arrowsmith wrote: »

Not at all, its a popular car and demand outstrips supply, you'll find the wait for many cars is over 3 months.

The reason that you'll wait so long is that Hyundai and Kia are the only two manufactures that are playing fair with scrappage and reducing prices when including the government £1000, many have increased prices by vast amounts.

In all honesty, whilst it is convenient to say some are cashing in on scrappage, and perhaps some are- when you look at prices abroad you'll see either they are getting royally ripped or exchange rates are the real factor behind the prices increasing. I looked at VW Golf Mk6 in Ireland and was shocked €26,485 for a model costing £17K here- £5000 difference! There is no incentive for manufacturers to increase prices esp high end as scrappage is low sales volume for a lot of them.

For the OP I'd push this further with head office.

LandyAndy

Jennifer_Jane wrote: »

I would look up the Hyundai Head Office phone number and ask to speak to their Customer Services people.

In terms of the scrappage scheme, the rule is that the car must be delivered within 4 months of order, so this would be out of the scheme, depending on when you placed your order.

Very best of luck with this. They are treating you abominably. Completely awful!

I thought about buying a Hyundai on the scrappage scheme, and one of the reasons I didn't in the end was the long order time, and the other was the way I was treated in the dealership.

Jen
x

Three years ago we were looking for a coupe. The treatment we received at the Salisbury dealership was unbelievably poor. We bought a Mazda RX-8.

heathrow

flyingscotno1 wrote: »

In all honesty, whilst it is convenient to say some are cashing in on scrappage, and perhaps some are- when you look at prices abroad you'll see either they are getting royally ripped or exchange rates are the real factor behind the prices increasing. I looked at VW Golf Mk6 in Ireland and was shocked €26,485 for a model costing £17K here- £5000 difference! There is no incentive for manufacturers to increase prices esp high end as scrappage is low sales volume for a lot of them.

For the OP I'd push this further with head office.

Not surprising. In addition to VAT, Ireland charges Vehicle Registration Tax. It makes up much of the difference.

ScoobyZ

I went in to look at buying a Hyundai today. On the rebound from being messed about from Ford, so was weighing up my options.

What a cowboy outfit. Looking at the i20. Was £500 dearer than their website. Then they had none but had a cancellation that might come with extras that I would have to pay for like park assist etc. OK I said what extras. 10 mins later the extras that it comes with "from the cancellation" are Gap Insurance - Paint Protection - and Extended warranty. £899 worth of paper "They aren't fitted extra so can be taken off" I said "no they are on the car as its insured to come with that on the boat." was the reply.... LOL they must have thought I was a mug. It was embarrassing enough looking at the funny looking cars, let alone dealing with the smug salesman that can sell all he can get.