Bad service at Dixons

alik_3

Hi,

We bought a laptop at Dixons in January - and it has already had several issues with the pixels down both sides of the screen being distorted.

We have taken it back to Dixons, we have cover on the lap top.

They have said it is not their responsibility - but can get this service company to come and fix the lap top.

They will come out, but could take 28 days to bring back!

Yesterday they could not get my girlfriend out the shop quickly enough.

Can anyone recommend what more we can do? This laptop is required for work.

Surely the shop has responsibility here - and within the first 4 months should be responsible for replacing?

Alan

hollydays

ring trading standards-consumer direct

alik_3

Hi,

Thanks - and say what? Put in complaint, or can they do anything?

I presume will still not give me quick solution to problme with laptop?

Alan

gregg1

alik wrote:

Hi,

We bought a laptop at Dixons in January - and it has already had several issues with the pixels down both sides of the screen being distorted.

We have taken it back to Dixons, we have cover on the lap top.

They have said it is not their responsibility - but can get this service company to come and fix the lap top.

They will come out, but could take 28 days to bring back!

Yesterday they could not get my girlfriend out the shop quickly enough.

Can anyone recommend what more we can do? This laptop is required for work.

Surely the shop has responsibility here - and within the first 4 months should be responsible for replacing?
Alan

you are right - The Sale of Goods Act is very clear, if a fault develops within six months of purchase it is assumed that it was present at the point of purchase, unless the retailer can prove otherwise. I would go back to the retailer in the first instance, unless Dixons can prove you damaged the laptop it should be a simple case of an exchange or refund with no questions asked.

It is absolutely Dixon's responsibility to sort this out. Any additional cover you may have taken out with Dixons is in addition to your rights under the Sale of Goods Act and not instead of like a lot of them try to make out.

Failing this phone trading standards and explain the situation to them - they should be able to help you.

stripeyfox

Dealing with Dixons is like banging your head against a brick wall - only more painful. Their warranty covers most things but can take up to six weeks to turn a repair round. In my case it was the power supply on my laptop that broke and it took ages to get it repaired. I tried writing to them and ringing and didn't even get a response. They don't care. Once they have your money they are not bothered. Same with PC World and Currys.

Get trading standards involved, probably your only chance of getting an exchange sorted out.

And don't ever buy anything from Dixons/Currys/PC World again!

gregg1

stripeyfox wrote:

Dealing with Dixons is like banging your head against a brick wall - only more painful. Their warranty covers most things but can take up to six weeks to turn a repair round. In my case it was the power supply on my laptop that broke and it took ages to get it repaired. I tried writing to them and ringing and didn't even get a response. They don't care. Once they have your money they are not bothered. Same with PC World and Currys.

Get trading standards involved, probably your only chance of getting an exchange sorted out.

And don't ever buy anything from Dixons/Currys/PC World again!

After reading your post I tend to agree. I think trading standards is probably their only hope with a company such as this.

figgy1978

One thing to note though is that a lot of manufacturers allow for a certain amount of pixels not working on a screen.

smcaul

hollydays wrote:

ring trading standards-consumer direct

What a fantastically helpful comment for the OP!!!!!!

You need to remind Dixons that as the retailer your contract is with them and no one else, It is down to them to effect a repair/replacement, If you are really persistant you may get a refund, but after 5 months that is unlikely. If the problem is dead pixels then there is actually an agreed number that can be dead before it is considered defective see Here.

If you have a look in this forum for a thread "Aaaaagh Comet" it has some advice on how to deal with Comet/Dixons etc. But on the whole they are not very nice to deal with and you will need to be tough and maybe even start a claim through the small claims court to get things moving. Good luck.

hollydays

Yes i was fantasticaly helpful because i gave the first and instant reply to the op,within the time allowed with the information i had.Take your sarcasm to another board-its the lowest form,as they say..This is a very personal comment aimed at me because i pointed out your misinformation on another post-and therefore rather silly.It costs money to sue through small claims,why do that at this point if you might lose-this is a moneySAVING site

smcaul

hollydays wrote:

Take your sarcasm to another board-its the lowest form,as they say..

Also the highest form of intelligence.

I was pointing out that most of your posts seem to include the words "Call trading Standards", How about actually posting information rather then just who you could contact - as for previous posts, I am not really bothered, I said my piece and know I was correct in what I said, end of.

hollydays

You obviously are really bothered-end the bickering now,its just pointless.