Forces Contract O2 wont suspend as both phones in partners name

aligail_anderson

We have an O2 contract (two phones) in my name as my husband is in the forces and has to be away from home often. I have just called O2 today as he is off to Afghan for 6 months, and they wont suspend his phone as the contract is in my name. If it was in his name they could do it.
It's a vicious circle - the reason the contract is in my name is so I can manage things while he's away, but now we are stuck paying over £40 per month for his phone which will not be used..... PLEASE HELP!
p.s. because we're not 9 months past upgrade we're not permitted to reduce the tariff either.

MrRincewind

I can see why your upset and frustrated, But can also see O2`s point of view too, I think the only thing you can really do is organise a change of ownership from yourself to your husband.

This will take time so if your husband is due to leave soon, i would put this in motion ASAP as it will require his signature, It would take away your control of the account but you should be able to have a password on his account that will at the very least give you read access only.

Not sure what kind of communication your husband has whilst he`s away, but maybe if he wrote you a letter that you could send to O2 asking for his account to be suspended due to him being deployed once it has all been agreed (just in case he can`t use a phone whilst away to call them)

Hope this helps

aligail_anderson

Thanks - unfortunately we can't change the contracts (without significant cost) as we recently upgraded, so he'll be back by the time we could amend. I understand why O2 put this policy in place, but you would think they would have a solution for situations like ours, there must be other people in the same boat. Once he's back we will have our own contracts and probably not with O2. Lesson learnt - expensively!

MrRincewind

a change of ownership is different to amending the contract, I`d give O2 a call and explain that you would like to do a change of ownership on one of the contracts, They will have a a form that they send out,

It basically takes your name off the contract and replaces it with the other party, Beware though as far as i can remember it initiates a new contract term, So make sure you ask about it when you request the form

iwanttosave_2

O2 don't do change of ownership.