Bt

mradwales

Hi,
On the 19th of this month bt changed my internet to the 20 meg broadband, since this date ive either had no connection or slow speeds, ive now just been told it might be because im not in contract now, and that if i renew my contract it might resolved the fault, now im not a idiot,and BT are pulling a fast one on me, is this legal to use blackmail to give me what they said i could have which is the 20 meg

Regards

ALEX WALES

eldar_2

mradwales wrote: »

Hi,
On the 19th of this month bt changed my internet to the 20 meg broadband, since this date ive either had no connection or slow speeds, ive now just been told it might be because im not in contract now, and that if i renew my contract it might resolved the fault, now im not a idiot,and BT are pulling a fast one on me, is this legal to use blackmail to give me what they said i could have which is the 20 meg

Regards

ALEX WALES

If you are paying for service then they have to fix the fault.
They are fobbing you off.

mradwales

yeh that what i think, im also going to contact both ofcom and otelo in the morning as there shut for the bank holiday, i cant believe all this crap but that bt

deklan99

There's a 10 day stabilisation period involved when your line gets upgraded to adsl2+.
Is your modem adsl2+ compliant?
Are you actually connecting on adsl2+ ?
Have you checked your wiring,filters etc. and are you using the test socket?
What does the bt speedtester say http://speedtester.bt.com/ ?
Did you ask for your line to be upgraded in return for a new contract?
What speeds were you getting before the upgrade?
What are the linestats from your router - http://www.kitz.co.uk/adsl/frogstats.php ?

mradwales

to answer some of your questions1 been out and bought everything newfliter changedall cables are new router brand new adsl2+ routerconnecting through test socketbt tester is listing me at 135k with a upload of 225kand i didnt ask for bt to do anything they tiold me the exchange will be upgraded to 20 meg my down time wopuld be 10 mins maxits now been 14 days so the 10 stab is off the mark alsobt said they cant find a fault but they saud if i renewed to a 18 motnth contract i might find my problem might be fixedofcom and otelo have had emails sent to them i will phone to update both in morning regarding the contract thing 135k is way short if upto 20meg befor this was done i had a very stable 7meg for years

deklan99

If it's just your exchange that has been upgraded and not your particular line then the 10 day thing won't apply. Don't think BT are automatically shifting people over unless they apply for it.
The BT rep can decipher the rest.

macman

OP, BT's comments are absurd, you are already under contract, so they are obliged to provide you with a working service. You just happen to be beyond the minimum term-so what? If they take that approach then I would just call their bluff and ask for your MAC-why give your business to a company that treats you like that?

eldar_2

adsl2+ on 21cn does not have a 10 day training period as the nature of the product is 21cn systems so should stabilise if incorrect IP profile has occured within a max 72 hour window.
Have a look here for alternative providers. http://www.dslzoneuk.net/isp_ratings.php

deklan99

eldar wrote: »

adsl2+ on 21cn does not have a 10 day training period as the nature of the product is 21cn systems so should stabilise if incorrect IP profile has occured within a max 72 hour window.
Have a look here for alternative providers. http://www.dslzoneuk.net/isp_ratings.php

Don't think this is relevant any more to this thread but since I brought it up just to clarify the 10 day stabilisation period has nothing to do with profiles, just the setting of MSR. Profiles are set before migration based on historical data if interleaving is left unchanged, otherwise after. Up to how the ISP orders the migration from BTw. [FONT=Arial, sans-serif]
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BT_company_representative

Hi Alex

Drop me a pm with your details and I'll have some tests done to look at the status of your line.

Stuart