Cancellation Question

AndyD4483

I have a friend who works for a company that deals with claiming insurance back, he said he wouldnt take any money for doing it, should I let him handle it do you think? Or should i do it myself?

di3004

AndyD4483 wrote: »

I have a friend who works for a company that deals with claiming insurance back, he said he wouldnt take any money for doing it, should I let him handle it do you think? Or should i do it myself?

Hi Andy

If he is not going to charge you anything at all then that is fine, but if you want to do this yourself its up to you.;)
If your mate gives you anything to sign then as you know read everything through before-hand.;)

AndyD4483

Hey peeps,

Just an update, I received another letter yesterday dated 06/10 apologising for the delay in getting back to me but they are requesting additional information in order to deal with the complaint.


Sounds to me like theyre super busy with these kind of complaints or are just wasting time. I mean it really SHOULDNT take this long to sort it, but i guess by sending me a letter they are keeping the communication going within the timescales set by the ombudsman(men, Mon) whatever :P

di3004

AndyD4483 wrote: »

Hey peeps,

Just an update, I received another letter yesterday dated 06/10 apologising for the delay in getting back to me but they are requesting additional information in order to deal with the complaint.


Sounds to me like theyre super busy with these kind of complaints or are just wasting time. I mean it really SHOULDNT take this long to sort it, but i guess by sending me a letter they are keeping the communication going within the timescales set by the ombudsman(men, Mon) whatever :P

Hi Andy

Was this a Questionnaire? (for the request of further information)
If so this seems to be a new one now that all banks are sending out.

Good luck though and hope you hear soon, and remember just as long as the 8 weeks have passed - your still entitled to move on to the FOS.;)

AndyD4483

No its not a questionaire, its just a letter saying they have requested some, so maybe from sainsburys ie voice recordings or something, im not sure who theyve asked, it certainly aint me :P

AndyD4483

Hey all,

Today I rcvd another letter apologising about not being able to provide me with a response and they are awaiting documentation before they can complete their investigation. They are also advising me that they are obligedto contact the FOS.

marshallka

AndyD4483 wrote: »

Hey all,

Today I rcvd another letter apologising about not being able to provide me with a response and they are awaiting documentation before they can complete their investigation. They are also advising me that they are obligedto contact the FOS.

If the 8 weeks are up then you are entitled to take this to FOS if you wish.

AndyD4483

marshallka wrote: »

If the 8 weeks are up then you are entitled to take this to FOS if you wish.

I take it that this wouldnt have any negative effect on my progress with BoS?

marshallka

AndyD4483 wrote: »

I take it that this wouldnt have any negative effect on my progress with BoS?

If it is BOS that you have waited for a final response from and its over the 8 weeks you have a choice but if you take it to FOS now then they "may" stop responding with you. If you feel you are making progress and can hang on longer then you are free to do that also. Its entirely up to you.;)

AndyD4483

Hey all, Good news!

I rcvd a letter today stating ' i have decided to pay you an ammount which will put you back in the position you would have been in had you not taken the insurance. This is done without admission of liability and in full and final settlement of your complaint...'

So a result in the end, but I do query the wording they have used. i would have expected them to say 'full ammount of the insurance' but it seems they have used different terminology. Does this mean that they are going to offer me less than the total insurance they charged do you think??

Andy