Help needed

samantha2312

Thanks for that, I had completely forgot about them! I will give them a ring on Tuesday and see what they say.

samantha2312

Hi can anyone help regarding the wording I would need to use when contacting bugaboo???

Thanks

samantha2312

Hi,
Does anyone know of an email address for Bugaboo apart from the service one????
I have just emailed that one and it has given me
Dear Sirs,

Because of IT problems we have a back-log in handling our emails and therefore it can take a few days longer to get an answer. Sorry for any inconvenience caused. We are doing our utmost best to come back to you as soon as possible.

Thank you for your understanding.

Kind regards,

samantha2312

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[FONT=&quot]Just received this email, and not sure how to reply?? Any help would be very appreciated.
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[FONT=&quot]Good morning Samantha,[/FONT]
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[FONT=&quot]Thank you for your email.[/FONT]
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[FONT=&quot]We are really sorry you and your child experienced such a traumatizing event. I just had tour retailer on the phone who told me you are requesting a refund. We usually do not refund, however obviously in such a case we have to consider your request seriously.[/FONT]
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[FONT=&quot]In order to make a decision, this has to be discussed with our manager, and he will require some elements. I was told you took some pictures of your child. Could you please provide us with them in order to have sufficient elements to discuss ?[/FONT]
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[FONT=&quot]Kind regards.[/FONT]