Nationwide online banking fault

trisha

I have a Nationwide online account with a flex account.

I don't keep much in the Flex A/C but transfer money into it online as and when I need it, for the last two weeks there has been an intermittent fault with Nationwide online banking,this means I have to keep trying most of the day to get into it, if and when I do it is so overloaded and slow it takes ages.

I want to use my flex card on holiday but if I can't get into it online to transfer money to take away then it will be a huge problem.

Are there any other commission free debit cards besides Flex as I am seriously thinking of pulling out of Nationwide, they used to be good and very reliable.

xmaslolly76

Cant you just call them up and transfer the money over the phone ? I know its not nearly as convienient but has to be easier than opening new accounts ?

hunnycat

are you sure its the online site and not something to do with your pc/connection?

I am nationwide customer online and use it every day, this week its been a couple of times a day and i have never had a problem.

trisha

I have just tried and it's the same now.

I don't think I could do it over the phone, that's if I ever got to speak to an actual person

Happychappy

trisha wrote: »

I have just tried and it's the same now.

I don't think I could do it over the phone, that's if I ever got to speak to an actual person

Trish
It could be your connection, I also use it almost daily and never have an issue with connection, I have just logged on with no problems at all ?

trisha

Service availability

This is what I get

.error {color:red;}
Internet Banking
We are experiencing an intermittent problem with the Internet Bank that may occasionally prevent you from logging on successfully. We are working as quickly as possible to restore normal service. We apologise for any inconvenience this may cause.
Internet Site

Happychappy

Ummm havent ever had that, and out of curiosity just logged on again and still ok, hope it sorts itself out soon for you ; )

lindsaygalaxy

im having the same problem with it

KTF

If you want to transfer money in to the account from an external source then you have to do it from the external source website, not the nationwide one so it shouldnt matter if the Nationwide site is down.

It has been playing up for me over the past few days but is working ok now.

trisha

I have just got into it and can view my Flex Statement but not my Visa Statement, they must be fixing it for now.

trisha

KTF wrote: »

If you want to transfer money in to the account from an external source then you have to do it from the external source website, not the nationwide one so it shouldnt matter if the Nationwide site is down.

I am transferring it from Nationwide e-savings into my Nationwide Flex A/C and it can only be done on the Nationwide website AFAIK.