Orange Value Promise

02346631

Hi,

I'm moving from payg to contract and i'd preferably like to stay on Orange if I can. I saw the 25% off t-mobile offer Relax 35 contract with 500 cross network minutes and 200 texts for £26.25 a month. This looks pretty good to me I saw the orange value promise on the website do you think they'd be able to match this offer?

Chris

jnm21

Almost certainly not - the 25% won't be & I think they kind of cherry pick which tarrifs to match!

02346631

Yeah I didnt think they would! Anyone on T-Mobile? I've not been with any other network before so i've no idea if they are good or not!

brranger

I was in a Orange shop last week and they told me they no longer do ovp.

jnm21

Well OVP is still on the web site, albeit so hidden it took me 20 minutes to find: http://www.orange.co.uk/cgi-bin/ovp/costs.pl

Seems very out of date (ie wrong relax tarrifs). Seems that 12 month contracts only will be the excuse for no flext.

someonehadmyusername

our retentions department will match the flext tarriff

x

jnm21

Is that orange?

someonehadmyusername

yes. they will match the flext tarriff in certain circumstances. ie. your threatening to leave and your a valued customer. they wouldnt match it atfirst but we were losing a lot of customers to it so we started matching it

x

loving_taurian

02346631 wrote:

Yeah I didnt think they would! Anyone on T-Mobile? I've not been with any other network before so i've no idea if they are good or not!

HELLO M8
Talking about other networks there is a better and relaible network than orange and that is T-mobile..
been with them for the last 6 years ..only problem u can have is network reception not with t- mobile but any network as one network has better reception that the others depending on the area .. i mean i dont know what part of england u live in ,and how good t-mobile reception is ..
good luck

Farhan

orange have lost it.... coming from me, a person with 15 orange contracts, they used 2 be the best and now are nothing but **** t mob flex is untouchable. Go 4 it.

selector_2

someonehadmyusername wrote:

yes. they will match the flext tarriff in certain circumstances. ie. your threatening to leave and your a valued customer. they wouldnt match it atfirst but we were losing a lot of customers to it so we started matching it

x

When are they going to fix the issue with the ability to check remaining credit with the Flext OVP tariff? With T-Mobile you get a weekly text, with the Orange OVP tariff you get nothing and can't even use the 150 option 1 service so you are left completely in the dark as to how much credit is left...

Another email to executive.office@orange.co.uk me thinks