cano camera broken after 15 months. 3 months out of warranty

aidansmum_2

Esqui wrote: »

I'm great thanks

The main bone of contention here is the cost and effort of doing this. The report could cost you maybe £40, £50. I believe I'm right in saying that the retailer should refund this cost as well, if they accept it. Of course, the report may say that the camera stopped working because, for example, it was dropped. Then you've lost the money on the report and you have no camera.

But then there's the fact that it's only 15 months old, and rarely used. Barring misuse, I'd say it's quite unreasonable for a camera with that history to break down. £110 is not a lot for a camera, but it's not the cheapest either. Is it worth the effort? This is up to you, as you've already found out, Amazon are making it difficult. It's a lot easier for an internet store to mess you around by hiding behind emails; it's not like you can go into a store and talk it over with the manager or whoever.

Tl;dr: It should have lasted longer, unless you broke it. It's not expensive enough to say "I'm not having that! I'm not wasting that amount" and it's not cheap enough to say "It's lasted a year, you get what you pay for". If you think you can get past Amazon, go for it.

cheers

i think we might have gotten further but the two people my dad spoke to last night were in the Philippians talking with a fake american accents :rotfl: i had to laugh. maybe we should call in the day time :rotfl:

aidansmum_2

zara*elise wrote: »

Hi,

My hubby works for a camera repair shop, and it sounds like it could be two things... impact damage which has jammed the lens (either gears internally or the motor itself) and has caused a mode button to get stuck (if it's scrolling continously)

Or it *could* be a manufacturers fault, but it's very rare. Usually the only real things that go wrong are problems with the CCD which is casued due to poor parts and workmanship. Lens errors are rarely covered on their standard warranty. Either way, whenever a lens has problems Canon will have nothing to do with it as they'll claim third party damage, ie dropping it/knocking it/sand contamination etc.

Price wise they are economical to repair, definately less than the price of a new one. Or can it be claimed on travel insurance if it happened on a holiday? Or home insurance if it happened in the home? And he doesn't charge for an examination of the equipment, so you've got nothing to lose if you want his details.

xx

thanks very much

i shall weigh up all the costs and pass these emails to them.

:T

zara*elise

Sorry, I edited it as he called out a few more reasons it could be!

No worries, lots of people have cameras repaired for sentimental reasons. Just becasue something's brand new or has more mp/HD functions etc rarely means they have better picture quality than the older styled digital cameras.

xx