cano camera broken after 15 months. 3 months out of warranty

aidansmum_2

hi folks

im after a bit of advice.my canon powershot A590 IS digital camera has just packed up. the zoom wont work and when i turn it on it asks to set the date and time and cycles through the dates automatically.

the Camera was out of warranty May this year. I have contacted Amazon (retailer) and they have quoted the "its out of warranty" script.

Camera was around £110. i dont think this is reasonable TBH for a camera to have packed up so quickly out of warranty. the Camera is hardly used. occasionally to take pics of the grandchildren and has been taken on two short holidays.

where should i go from here. the retailer, canon?

also, the SoGA, where do i stand?

thanks in advance for any help

aidansmum_2

Canon camera ((sorry))

Esqui

If you are able to prove that the camera should not have failed so early on, and it was not caused by misuse (you'll probably need to get this verified independently), then you should show that to Amazon and they will have to repair/replace under SoGA.

aidansmum_2

Esqui wrote: »

If you are able to prove that the camera should not have failed so early on, and it was not caused by misuse (you'll probably need to get this verified independently), then you should show that to Amazon and they will have to repair/replace under SoGA.

so how do i prove that it shouldnt have failed though??

love_my_2_boys

I think your probably onto a non starter here I'm afraid. Even if it was 1 day out of waranty they probably would have said the same thing. You would need to prove that the fault was inherant at time of purchase, which to be honest is almost impossible 16 months down the line.

Esqui

It's quite possible. You'd need to get someone relevant (i.e. a proper camera repairer) to diagnose the fault and say whether it was caused by a component which should reasonably have lasted longer.

love_my_2_boys

is it really worth all the hassle for a fairly cheap camera? (i don't mean to sound disrespectfull)
Esqui's advice is usually top notch so I'm not saying I dissagree, just that it's gonna be a bit of a pain proving it
Hey Esqui hope your good
xx

aidansmum_2

love_my_2_boys wrote: »

is it really worth all the hassle for a fairly cheap camera? (i don't mean to sound disrespectfull)
Esqui's advice is usually top notch so I'm not saying I dissagree, just that it's gonna be a bit of a pain proving it
Hey Esqui hope your good
xx

might be fairly cheap to you but not my parents (whos camera it is btw) that have only used it a handful of times :embarasse

i shall see where we can get to with it anyway,

thanks for the reply, i shall note esqui's experience and use that as a start

aidansmum_2

Esqui wrote: »

It's quite possible. You'd need to get someone relevant (i.e. a proper camera repairer) to diagnose the fault and say whether it was caused by a component which should reasonably have lasted longer.

thanks esqui for the advice.

Esqui

love_my_2_boys wrote: »

Hey Esqui hope your good
xx

I'm great thanks

The main bone of contention here is the cost and effort of doing this. The report could cost you maybe £40, £50. I believe I'm right in saying that the retailer should refund this cost as well, if they accept it. Of course, the report may say that the camera stopped working because, for example, it was dropped. Then you've lost the money on the report and you have no camera.

But then there's the fact that it's only 15 months old, and rarely used. Barring misuse, I'd say it's quite unreasonable for a camera with that history to break down. £110 is not a lot for a camera, but it's not the cheapest either. Is it worth the effort? This is up to you, as you've already found out, Amazon are making it difficult. It's a lot easier for an internet store to mess you around by hiding behind emails; it's not like you can go into a store and talk it over with the manager or whoever.

Tl;dr: It should have lasted longer, unless you broke it. It's not expensive enough to say "I'm not having that! I'm not wasting that amount" and it's not cheap enough to say "It's lasted a year, you get what you pay for". If you think you can get past Amazon, go for it.

zara*elise

Hi,

My hubby and me work for a camera repair shop, and it sounds like it could be four things... impact damage which has jammed the lens (either gears internally or the motor itself) and has caused a mode button to get stuck (if it's scrolling continously) OR if the cameras kept in a case and could have tunred on, the lens would have tried to extend and broken and snapped numerous gears, OR if it's kept in a sandy case/bag/pocket sand and grit can get trapped in the lens system and jam it up, and may cause damage to the circuit.

Or it *could* be a manufacturers fault, but it's very rare. Usually the only real things that go wrong are problems with the CCD which is casued due to poor parts and workmanship. Lens errors are rarely covered on their standard warranty. Either way, whenever a lens has problems Canon will have nothing to do with it as they'll claim third party damage, ie dropping it/knocking it/sand contamination etc. And believe me, it doesn't have to be a heavy knock for damage to occur, it's usually cameras dropped clumsily onto a table, or knocked while walking etc.

Price wise these are economical to repair, definately less than the price of a new one. Or can it be claimed on travel insurance if it happened on a holiday? Or home insurance if it happened in the home? And he doesn't charge for an examination of the equipment, so you've got nothing to lose if you want his details.

xx