Help please. Seller backing out of transaction

emweaver

No it was an ebay purchase, infact 2, in disputs now they are still there but ive not been refunded ad this was before xmas

I didnt say funds in the account, but when you sell and open paypal you dont need to register your bank account or debit / credit card. In these circumstances theres no way of obtaining the money from the seller.

soolin

emweaver wrote: »

No it was an ebay purchase, infact 2, in disputs now they are still there but ive not been refunded ad this was before xmas

I didnt say funds in the account, but when you sell and open paypal you dont need to register your bank account or debit / credit card. In these circumstances theres no way of obtaining the money from the seller.

Ebay put the paypal account into negative and give the payment over to debt collectors.

There is no risk now in using paypal on ebay, there is still risk if you use it outside of ebay. The rules changed a year ago and if they are not dealing with your problems under the correct rules, find them, read them and nag them until they understand what they need to do.

soolin

OK, this is for emweaver, this is the bit you need to harrass paypal with:

https://www.paypal.com/helpcenter/main.jsp;jsessionid=KXwBGTWP0pwxcJHB8mGQmLvTTwkHtTzpHkTbT6slTN87JlKkZKwb!-1712313412?locale=en_GB&_dyncharset=UTF-8&countrycode=GB&cmd=_help&serverInstance=9005&t=solutionTab&ft=searchTab&ps=solutionPanels&solutionId=163499&isSrch=Yes

PayPal Buyer protection

PayPal Buyer Protection offers full protection to buyers who pay for their eBay purchases using PayPal.

If you pay for an eBay item through PayPal and you have a problem with your purchase, then you are covered for the full amount (including postage) in the event that:

• You don’t receive the item
• You receive an item but it is significantly different than the description on eBay

To ensure you are covered you must:

• Purchase the item on eBay using PayPal
• Use the 'Pay Now' button when the listing closes on eBay or associate a PayPal payment with the eBay listing by entering the item number during the Send Money process
• Ensure the claim is for tangible, physical goods that can be posted and are not prohibited by eBay or PayPal
• File a dispute in the ‘Resolution Centre’ within 45 days of the payment. If the dispute can't be resolved, ask PayPal to investigate by escalating the dispute to a claim within 20 days of the date the dispute was opened
• Be willing to provide information during the investigation process. If we are unable to obtain the necessary information, the case may be cancelled without a refund
• Only open one dispute per PayPal payment

Click here to read the full terms and conditions of PayPal Buyer Protection.

DaveAshton

We've had a lot of these over the last few weeks, and also people that just don't bother sending the item... or the refund, there's just no communication at all (you can see those kind of sellers a mile off if you check there completed listings. They sell something for a lot under the market value... and a week later an identical item's relisted). There've been so many I'm surprised Paypal don't think we're trying to screw the post office with fraudulant claims.