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Problem with yahoo mail

pipkin71
pipkin71 Posts: 21,821 Forumite
in Techie Stuff
Hoping someone can help with this one.

Since yesterday, when trying to log in to yahoo mail, I get an 'internet has encountered a problem and must close' box, so can't access emails.

The error box reads:

ModVer:8.0.6001.18812 Offset: 00209d2c

I've got IE7.

Last night I ran SuperAntiSpy and AVG anti virus which has removed a few poblems including a trojan.

The problem still persists and I'm at a loss how to solve it.

Any ideas please :confused:
There is something delicious about writing the first words of a story. You never quite know where they'll take you - Beatrix Potter
«1

Comments

  • alanclarke
    alanclarke Posts: 295 Forumite
    Part of the Furniture 100 Posts
    Just logged in without problem.

    Try contacting Yahoo at http://help.yahoo.com/l/uk/yahoo/mail/yahoomail/contactus/
  • pipkin71
    pipkin71 Posts: 21,821 Forumite
    alanclarke wrote: »
    Just logged in without problem.

    Try contacting Yahoo at http://help.yahoo.com/l/uk/yahoo/mail/yahoomail/contactus/

    Thanks Alan. Will do :)
    There is something delicious about writing the first words of a story. You never quite know where they'll take you - Beatrix Potter
  • pipkin71
    pipkin71 Posts: 21,821 Forumite
    Have tried contacting yahoo, but have found that accessing any yahoo site is closing the internet down, so cannot contact them online :( Even yahoo news is bringing up the error so no idea why?
    There is something delicious about writing the first words of a story. You never quite know where they'll take you - Beatrix Potter
  • pipkin71
    pipkin71 Posts: 21,821 Forumite
    Anyone else any ideas?

    If I removed yahoo from the computer and downloaded it again would that solve whatever's causing yahoo to crash at all?
    There is something delicious about writing the first words of a story. You never quite know where they'll take you - Beatrix Potter
  • KingL
    KingL Posts: 1,713 Forumite
    Sounds virusy. Have a look at the sticky at the top of this forum for what to do.

    Can you get into webmail ? http://uk.yahoo.com
  • inmypocketnottheirs
    inmypocketnottheirs Posts: 4,745 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Try installing firefox as a browser and then accessing yahoo.
    Don't lie, thieve, cheat or steal. The Government do not like the competition.
     The Lord Giveth and the Government Taketh Away.
     I'm sorry, I don't apologise. That's just the way I am. Homer (Simpson)
  • pipkin71
    pipkin71 Posts: 21,821 Forumite
    inmypocketnottheirs wrote: »
    Try installing firefox as a browser and then accessing yahoo.

    How will I do that please inmypocketnottheirs?
    There is something delicious about writing the first words of a story. You never quite know where they'll take you - Beatrix Potter
  • pipkin71
    pipkin71 Posts: 21,821 Forumite
    KingL wrote: »
    Sounds virusy. Have a look at the sticky at the top of this forum for what to do.

    Can you get into webmail ? http://uk.yahoo.com

    I've done the virus check KingL and there were viruses - I also had a trojan.

    yahoo just keeps shutting down when I try to get into my mail :confused:
    There is something delicious about writing the first words of a story. You never quite know where they'll take you - Beatrix Potter
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    Cleared all your internet cache?

    Firefox - you can download here https://www.firefox.com
  • pipkin71
    pipkin71 Posts: 21,821 Forumite
    OneADay wrote: »
    Cleared all your internet cache?

    I've cleared what I know to clear OneADay - I used CCleaner, AVG and Superantispyware. Not sure that clears the cache?

    I've found this for downloading firefox:

    http://webuse.info/firefox/

    Does that sound right?

    I'm only getting the problem when accessing yahoo, and can use other parts of the internet ok.

    Thanks for the help so far guys :beer:
    There is something delicious about writing the first words of a story. You never quite know where they'll take you - Beatrix Potter
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