has orange got the *worst* automated menu ?

jasonwatkins

it does my head in .. you have to go through at least 3 different levels and there still doesn't appear to be an option to just ask a question.

ARRGGHHH !!!!! :mad::mad:


(rant over ... )

Jon_01

I've just called the AA and had to go through 4 layers to get to a human. . .

steve99

Agreed about Orange but when you do get through they are very helpful and easy to understand - unlike 3.

jasonwatkins

steve99 wrote: »

Agreed about Orange but when you do get through they are very helpful and easy to understand - unlike 3.

well you say that - rang today to find out some information on my mum's PAYG account and got hung up on 3 times ..

but in general they are pretty good though

RICK..._2

steve99 wrote: »

Agreed about Orange but when you do get through they are very helpful and easy to understand - unlike 3.

Yep, i'm just switching from t-mobile to Orange and the Orange CS are soooo much more helpful and polite. The automated system is pants, but it's a small price to pay imo! :T