Help: BT Exchange problems

ally2607

Hi, I've been having such a frustrating time with my broadband recently. My ISP is Virgin national broadband and my phone line it with BT. Speeds tend to be ok (bandwidth 768kbps) for about 4-5 days then they take a sudden dip to having a bandwidth of only 28.8kbps and a max of 56kbps.

I've contacted virgin followed all their steps and even bought a new router that cost myself £100 for nothing. They now tell me they think the main problem is that my exchange is far away and that I am on a "long line" and to contact BT. I did this and they said it was up to Virgin to do it and not me. They just keep passing me from one to the other and I'm getting fed up with it.

I was just wondering if anyone has experienced a similar problem and if so how have they resolved it. Also, I have a very old style master socket and therefore I cannot access it easily.

Is there anything at all I can do to help solve this problem!

Thanks:)

penrhyn

Log in to your router and post its router statistics.
BT won't talk to you about broadband problems they always defer to the ISP.
How they took an age to decide you were a long way from the exchange is beyond me.
Given your post code and exchange name anyone can do this on samknows.

ally2607

I know first it was my router, then my phone line and now it's the exchange itself and I'm fed up of it. To be honest I wouldn't be surprised if it was a bt fault because I've had problems with the phone line before. They claimed that trees were causing friction against the wires.

Anyways these are the details you asked for:
(wont let me copy and paste)
Downstream Upstream
Data Rate 2240 448
Noise Margin 13.5 25
Output Power 18.3 12.5
Attenuation 51 27.5

Thanks for your help

macman

NB: OP has already posted the same question on the Home Phone boards, perhaps a mod could merge these threads?