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LloydsTSB Telephone Banking Scam !!!
Gooose_2
Posts: 11 Forumite
Hi All,
Arrived at work yesterday and received my weekly text message from the bank detailing past transactions. I was horrified to see over £5000 had been transferred out to my credit card without my permission, I had no reason to make such a payment as I clear the debt at the beginning of each and every month without fail, and nowhere near that amount.
I immediately called LloydsTSB and told them about the situation, they asked numerous questions including whether or not I had contacted the bank over the past few days; I had the previous Wednesday in a local branch informing the staff that my credit card was declined when I tried to use it online and buy petrol a week before. They of course rang the credit card company to figure out why. Apparently, the card had not been authorised which is odd because this card was about to run out, they made the card valid and I thought nothing more of it.
As my case was passed to the fraud team, they later called me that evening to run over some further details. A fraudster had called the telephone banking system last Saturday and managed to answer security questions to gain access to my account details. One of the questions was to answer two random digits taken from a six digit code, I don't even know this code!! As I've never used telephone banking before.
The fraudster had managed to get my current address changed, which meant they could cancel my current credit card and get a new one sent to the new address, with over £5000 to spend !!!
I was told by the fraud team that this is relatively new Scam, so I thought I would put the word out, because you can bet your bottom dollar the banks won't!!!
The bank has assured me that the amount will be back in my account within 48 hours.
If you have telephone banking set up and don't use it get your telephone banking blocked.
If you need telephone banking be careful.
Arrived at work yesterday and received my weekly text message from the bank detailing past transactions. I was horrified to see over £5000 had been transferred out to my credit card without my permission, I had no reason to make such a payment as I clear the debt at the beginning of each and every month without fail, and nowhere near that amount.
I immediately called LloydsTSB and told them about the situation, they asked numerous questions including whether or not I had contacted the bank over the past few days; I had the previous Wednesday in a local branch informing the staff that my credit card was declined when I tried to use it online and buy petrol a week before. They of course rang the credit card company to figure out why. Apparently, the card had not been authorised which is odd because this card was about to run out, they made the card valid and I thought nothing more of it.
As my case was passed to the fraud team, they later called me that evening to run over some further details. A fraudster had called the telephone banking system last Saturday and managed to answer security questions to gain access to my account details. One of the questions was to answer two random digits taken from a six digit code, I don't even know this code!! As I've never used telephone banking before.
The fraudster had managed to get my current address changed, which meant they could cancel my current credit card and get a new one sent to the new address, with over £5000 to spend !!!
I was told by the fraud team that this is relatively new Scam, so I thought I would put the word out, because you can bet your bottom dollar the banks won't!!!
The bank has assured me that the amount will be back in my account within 48 hours.
If you have telephone banking set up and don't use it get your telephone banking blocked.
If you need telephone banking be careful.
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Comments
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That sounds awful.Thanks for posting.Hope things get sorted soon.0
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Do you do any online banking at all? If so a complete virus and anti malware scan is to be recommended. Make sure its all up to date first.I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.0
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I do online banking regularly, my job is in IT which means I keep on top of anti virus and malware programs, but these programs can't offer 100% protection.0
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Is the six digit code used for Telephone Banking authorisation also used for Internet Banking? The chances of someone guessing correctly 2 of those digits is astronomical. What other security questions would have been asked that the fraudster answered correctly?"You were only supposed to blow the bl**dy doors off!!"0
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The six digit code is only used for telephone banking, I don't use a six digit code to log into online banking.
Guessing two digits is not astronomical, if all you had to do was relay two numbers then there could only be 100 combinations ie 00 01 02 03... 98 99
I'm not sure they need to be relayed back to the operator in the right order so the number of combinations would be dramatically reduced if that was so.
As I said before, I don't even know the number, I couldn't tell you it to save my life!
Not sure of the other security questions asked.
Do you think I would have the right to get a transcript of the telephone conversation?0 -
Do you think I would have the right to get a transcript of the telephone conversation?
No as you were not involved in the conversation. I know that the person was pretending to be you but the bank has acknowled that they now know you did not make the call therefore you have no direct invovlement in the call. The fraud is against the bank and not against you.0 -
No - what would giving you the transcript accomplish?
He has obviously hacked your details and entered his own 6 digit password anyway.
Whose to say he didn;t obtain the details from your house himself? it might not even be the banks fault at all.0 -
That's what I was thinking - if the OP didn't use phone banking, then there wouldn't have been a code to guess.Firefox1975 wrote: »He has obviously hacked your details and entered his own 6 digit password anyway.0 -
The six digit code is only used for telephone banking, I don't use a six digit code to log into online banking.
Guessing two digits is not astronomical, if all you had to do was relay two numbers then there could only be 100 combinations ie 00 01 02 03... 98 99
I'm not sure they need to be relayed back to the operator in the right order so the number of combinations would be dramatically reduced if that was so.
As I said before, I don't even know the number, I couldn't tell you it to save my life!
Not sure of the other security questions asked.
Do you think I would have the right to get a transcript of the telephone conversation?
dO YOU SHRED ALL YOUR DOCUMENTS BEFORE THROWING them in the bin.crooks can go through your rubbish and pick up imo=portant informatiom.0 -
I shred any bit of paper with my name on!
The reason for getting a transcript was to find out exactly what information the fraudster did know.0
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