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NPOWER 45 Mintues to get through to complaints dept
Comments
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You could write a letter in that time.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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Hello Buddah1
I'm an npower company representative. I'm sorry to see the problems you have experienced.
If you private message me with your details, I can look into this straight away for you.
Best wishes
Sally at npower
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
Even with this intervention, Buddah1 has to write.nPower_company_representative wrote: »Hello Buddah1
I'm an npower company representative. I'm sorry to see the problems you have experienced.
If you private message me with your details, I can look into this straight away for you.
Best wishes
Sally at npowerHi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
DVardysShadow wrote: »Even with this intervention, Buddah1 has to write.
If customer services can't help or more to the point won't help ,can't see you helping,thanks anyway.I been advised my the Engergy Obunsman what to do.I will also contact Sky News if it doesn't get resolved .0 -
Does the ombudsman not ask that you have tried to sort your issue out with your supplier first before you go to them?
Sally from Npower has just told you she will help you and you haven't taken up that offer, but you still mention going to Sky News?!
Doesn't make much sense.0 -
I was adviced to wright to the Excutive complaints manager which I'm doing,i repield to Sally but got no answer0
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Sent two messages to Sally,but had no reply,it also says that i havents sent any,so looks like theres a problem0
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let me guess you havent paid your bill and are threatening to cut you off? Bet complaints are busy with all the complainers who dont really want to pay.0
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let me guess you havent paid your bill and are threatening to cut you off? Bet complaints are busy with all the complainers who dont really want to pay.
No thats not the case smart !!!!,if you read my other post it expalins it.Thats if you can read.
I guess if Npower had lost £230 of your money you would be happy to pay it would you.And they cant cut me off ,i dont receive gas or electric off them0 -
I have heard nPower can lack customer service skills on occasions, but you can’t even spell, so I’m pretty sure you can’t add up either and nPower most likely don't owe you a penny.Sunny in Southampton.0
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