Missing .dll files. Help please!

LMac

Ive looked through other threads and more confused than ever. Im not very clued up about computers!

I ran AVG 8 (free version) and it found two trojans. I clicked to remove them and now Im getting loads of error messages - probably about 50-60 on start up.

msabdqmryni.dll is the one thats mentioned on most, but obviously linked to lots of stuff that I use.

I did a search online and found a few sites that say to try system restore (tried with 3 dates and none will work) or to find the file and download it.

Basically, this is a long thread asking if anyone can recommend a safe site to download this file from? Or a tool I can download who can fix this (preferably free, but now happy to pay to get this sorted)

Thank you for your time

-TangleFoot-

LMac wrote: »

msabdqmryni.dll is the one thats mentioned on most, but obviously linked to lots of stuff that I use.

If that was part of the trojan you just quarantined, you probably won't want it back. What do these error messages say?

Browntoa

cannot see that DLL file on a search , may be a relic from the infection

Browntoa

run this to see if there is other stuff to remove

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

LMac

Thanks for your replies - Ill try yours now Browntoa.

An example of the error - this one is when I try to start google chrome

Chrome.exe - unable to locate component
This application has failed to start because msabdqmryni.dll was not found. Reinstalling the application may fix the problem.

I get this message when I open anything and even when the computer is starting up

-TangleFoot-

LMac wrote: »

Chrome.exe - unable to locate component
This application has failed to start because msabdqmryni.dll was not found. Reinstalling the application may fix the problem.

Does this help?

LMac

thanks tanglefoot. Ive no idea what any of that means, but once the malwarebytes thing finishes, if its not fixed, ill look into it!

To think I was top of my class in computer studies in school (and it wasnt that long ago!) Im lost now!

LMac

I really appreciate all your help but Im still getting errors I can access net through internet explorer, but not google chrome. I just downloaded firefox and cant open it either. I ran the one you said tanglefoot, but found no errors.

Does anyone have any other ideas? Am I going to have to re-install the OS?

-TangleFoot-

What happens if you try to reinstall Google Chrome?

LMac

Should I uninstall it first, then reinstall?

On last restart I wrote out all the .exe seeminly affected by the files - there was exactly 76 and it includes the program that browntoa recommended.

-TangleFoot-

LMac wrote: »

On last restart I wrote out all the .exe seeminly affected by the files - there was exactly 76 and it includes the program that browntoa recommended.

You mean you can't install or run MBAM? If so, you should leave Chrome until you've got this problem licked.