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Major problem on PC....

londonman81
londonman81 Posts: 1,130 Forumite
Part of the Furniture 500 Posts Name Dropper Combo Breaker
edited 22 August 2009 at 11:06AM in Techie Stuff
I have a problem with my PC where the following sequence of events happens:

1. Power up

2. Gets to Windows splash screen as normal.

3. Then a colourful red/white message comes up which looks like its part of the screen background saying:

'Spyware detected!' along with filepaths to 'Vituamonde' and 'PrivacyRemover.M64'

This message looks like a fake.

4. Then I get to the Welcome screen where I select the username I want to log-on as but then when I select the username it doesn't go any further i. it stays stuck on the Welcome screen so I can't even get to the desktop...

I have tried the following@

1. Booted up in safe-mode and run anti-spyware and AVG anti-virus which detected a load of stuff - but whenI rebooted I still had the same problem. Not only that but when I now try to boot-up into Safe mode I get the same problem there too now i.e can't get past Welcome screen!

Can someone please tell me when I can do in a situation where I can't get even to the desktop?? I cannot download anything onto machine even...so I think I'm stuck!

Should I re-format the drive? There's no real information that I would lose....

Thanks!
"To be ignorant of one's ignorance is the malady of the ignorant." Amos Bronson Alcott
«1

Comments

  • elvch01
    elvch01 Posts: 341 Forumite
    If there's nothing important to lose, you might be quicker formatting & reinstalling from scratch
    Chris Elvin
  • digp
    digp Posts: 2,013 Forumite
    1,000 Posts Combo Breaker
    That seems sensible.

    However, before you do that, grab: MBAM and having updated it, run that. See what it clears up. It is free for on demand scanning and cleaning.

    What anti-virus are you running?
  • Donnie
    Donnie Posts: 9,862 Forumite
  • londonman81
    londonman81 Posts: 1,130 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    digp wrote: »
    That seems sensible.

    However, before you do that, grab: MBAM and having updated it, run that. See what it clears up. It is free for on demand scanning and cleaning.

    What anti-virus are you running?


    I can't run anything - that's the problem...i can't even get to the desktop to run any applications....

    Infact - can i even re-format without getting to the desktop?
    "To be ignorant of one's ignorance is the malady of the ignorant." Amos Bronson Alcott
  • nitr02007
    nitr02007 Posts: 327 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Donnie wrote: »

    of course you'd want to setup your AntiVir Rescue System CD BEFORE you get locked out of your system. hehe.
  • londonman81
    londonman81 Posts: 1,130 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Would a 'repair install' help me at all?? Will it eilminate any viruses if I re-load XP?
    "To be ignorant of one's ignorance is the malady of the ignorant." Amos Bronson Alcott
  • nitr02007
    nitr02007 Posts: 327 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    At this stage it wouldn't hurt to try it. Good luck.
  • Browntoa
    Browntoa Posts: 49,612 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 22 August 2009 at 1:21PM
    repair won't work infection will still be there, try this

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    try logging on from the sfae mode administrator user profile

    or remove hard disk from infected PC , place in good pc and scan

    Donnies idea is the best starting point though
    Ex forum ambassador

    Long term forum member
  • londonman81
    londonman81 Posts: 1,130 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Browntoa wrote: »
    repair won't work infection will still be there, try this

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    try logging on from the sfae mode administrator user profile

    or remove hard disk from infected PC , place in good pc and scan

    Donnies idea is the best starting point though


    even safe mode doesnt work now....
    "To be ignorant of one's ignorance is the malady of the ignorant." Amos Bronson Alcott
  • Browntoa
    Browntoa Posts: 49,612 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    well scan in good PC , or AVIRA CD

    but as you say , no data to lose , re-install windowns in about 20 minutes
    Ex forum ambassador

    Long term forum member
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