Vodafone Sucks - Lied to me in deal

twinkletwinkle

I took simonly monthly contract with Vodafone at Paddington station store. Nice guy gave me one free pay as you go sim card as well. In a 2 weeks time I thought I do not need it so I gave notice to cancel it after a month. My plan was to take long term contract so that I can save money on phone.
Few days after I got call from a lady from Vodafone retentions team and she gave me 12 months contract with E71 for 15 Pounds per month. This deal includes 600 min and unlimited texts. I confirmed this atleast 3 times that it is 12 month contract and total money that I will pay will be 180 pounds for whole contract duration. I agreed to this deals and I got the phone as well. Since online account showed 10 Months Half Price Rental, customer service gave me credit of 30 pounds for last 2 months of my contract. I could see my contract renewal date (the date when i will be eligible for next upgrade) as 10th May 2010. So far so Happy.
I just asked can they transfer my 3 network number to vodafone so that I can use one number instead of two. Vodafone agreed to do it as a favour as they do not transfer after sim card is activated. Finally my 3 network number was also transfered to vodafone.
All my online account details were deleted and register again with new same vodafone account number. When I logged in I could see my new number is also updated. Surprisingly contract renewal date (the date when i will be eligible for next upgrade) is changed to 12 December 2010. I called customer service to check with them and .....
I am told that I am on 18 month contract. I explained to them it is software glitch and they should revert back to old details. After an hour of talks, Finally I am asked to return the phone to vodafone as they cannot honour the deal. Reason given to me is they will not make any money from the deal they gave me. They did try to give me additional 3 months half price rental.
Any way they are collecting the phone next tuesday. I am really worried about my PAC code. I hope they donot mess up my PAC code now.

Morals of the story -
Always record calls with dogdy vodafone customer services.
Always confirm again what you are getting in an email.
Take screenshot of your online account and if you find change immediately call customer services.
Finally - Leave vodafone ! :mad:

Vodafone

Hi twinkletwinkle

I was very disappointed to read about your experience with us.

I'd love to put this right for you.

I have replied in your other thread with a way to get in contact with us about this.

Thanks

Kirsty
Web Relations Team
Vodafone UK