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Useless "3" Customer Service
I currently have two issues with Three.
The first issue is that when I renewed my contract, I specified a delivery address which was my work address. They then did a credit check on me at my work address so now my credit file has my work address as a secondary address for me. I nearly got refused a credit card because of this.
I wrote to them THREE times to get them to change my address which they now have but what can I do about my credit report pointing to my works address?
The second issue is that I went to america 7 weeks ago and incurred large roaming charges. Three then cut me off, closed my account and did not take the usual direct debit. I had to ring up and manually pay over the phone using my debit card which I wasn't too happy about.
They still have not reconnected my service. Every time I ring the CS advisor says the "Security team" will ring me up. They never do!
What can I do about this? The contract is up in July so naturally I wont be renewing it.
Thanks.
The first issue is that when I renewed my contract, I specified a delivery address which was my work address. They then did a credit check on me at my work address so now my credit file has my work address as a secondary address for me. I nearly got refused a credit card because of this.
I wrote to them THREE times to get them to change my address which they now have but what can I do about my credit report pointing to my works address?
The second issue is that I went to america 7 weeks ago and incurred large roaming charges. Three then cut me off, closed my account and did not take the usual direct debit. I had to ring up and manually pay over the phone using my debit card which I wasn't too happy about.
They still have not reconnected my service. Every time I ring the CS advisor says the "Security team" will ring me up. They never do!
What can I do about this? The contract is up in July so naturally I wont be renewing it.
Thanks.
0
Comments
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As for the credit report under the data protection act you have the rite to see any data an organisation holds on you and to ammend it if it is wrong. My advice is to phone three and tell them this and find out who they use for their credit checks.
With the America thing i would phone and ask to speak to a manager they will do what you want eventually dont take no for an answer you are paying for the contract.
PM me if you want any more help.0 -
I would also consider e-mailing their executive office and explain that you have tried "customer services" to no avail and are considering further action such as OTELO.If you don't they might just put it back to customer services.
Their email is executive.office@three.co.uk
Another small tip, apparently email and letters go directly to the Glasgow office and bypass India - this should help a little to get the issues resolved.
Good luck - It took me 6 months to get them to unlock my mobile and I won't be using them again any time soon either!0
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