Orange sim card in T mobile phone

Jet

I have an orange sim card in what was a T mobile phone contract phone. I had the phone unlocked and the phone works fine for calls and texts. However, I have never been able to get the phone to send photo messages or connect to the internet. When I spoke with Orange they said they would send me a text message which would sort the problem out - it never did and after a couple of attempts at calling Orange and getting nowhere, I gave up.

I now have the opportunity for another more modern T mobile phone, but I'm concerned I'm going to have the same problem. I would get a T mobile sim card, but I can't get any signal at all at home. Am I likely to have the same problem again with the phone and should I just get an Orange phone? :rolleyes:

maxtweenie

I'm fairly sure that if you go onto Orange's website, you can get all the settings there, or fill in your details and get the text sent with all the settings on.

Try here; http://help.orange.co.uk/orangeuk/support/selfservice/landing.jsp

Astec

You just need to get updated settings on your phone. As above go on the website and it's usually a case of getting them via text for free.

o2 send them automatically when you use a new phone...which is nice :-)

Jet

thanks. I've tried doing this before and it doesn't work. I've just tried again and am awaiting the text messages....

Astec

If it doesn't work ring customer services and they should be able to send them. You will need it for SMS and mobile internet too.

I've got an Orange phone on o2, it'd be useless for me with the wrong data settings!

Jet

I've done that in the past too and although they've sent the message and I've done what I should, it didn't change anything. :-(

Jon_01

Is it a phone that Orange sell ? They only have setting for the handsets they offer on contract or payg.
After the setting arrived on the phone did you set them to the default settings ?

If you post the model we might be able to find them for you?

Jet

It's a samsung D600e.

Jon_01

Well Orange do that one, my daughter used to have it.
To see if the setting for Orange are active try this...

Picture Messaging (MMS) Settings:
Go to messages> (5) Settings> (2) Mulitimedia Settings> (3) MMS Profiles> MMS Profiles (1) Current Profile> Open and select and save your Orange Profile.

You should now be able to send and receive MMS's ! (I hope).

Jet

It's only giving me the option for T mobile, profile, 2,3, 4 and 5. It's currently set to profile 2.

Jon_01

Humm, ok go here and try to send yourself the mms setting for Orange and see if that works...

http://www.samsungmobile.co.uk/supports/configure-phone-setting-mms.do

I suppose that Orange have checked that you have MMS on your acc at their end?