e2save chequeback question

kam1nsk1

Hi All

I'm still not entirely sure how e2save's chequeback system works.

I was told on another thread that if you change your tariff down after 6 months, you will lose your chequeback entitlement.

However, on the e2save websites help section under terms and conditions of chequeback, it says
"1. Customers cannot move to a lower tariff during this minimum term (see network terms and conditions). Moving to a higher tariff at any time during the minimum term does not invalidate the chequeback offer."

This seems a little ambiguous, do they mean the minimum term of the contract (ie 12 or 18 months), or the minimum term the network imposes before you can lower your tariff (usually 6 months)?

As it says "see network terms and conditions", I thought it meant 6 months, but it is a fairly important detail and I want to get it wrong!

Any help greatly appreciated as always!

Minski

Mobile_Mole

kam1nsk1 wrote:

I was told on another thread that if you change your tariff down after 6 months, you will lose your chequeback entitlement.

This is correct.

kam1nsk1 wrote:

However, on the e2save websites help section under terms and conditions of chequeback, it says
"1. Customers cannot move to a lower tariff during this minimum term (see network terms and conditions). Moving to a higher tariff at any time during the minimum term does not invalidate the chequeback offer."

This seems a little ambiguous, do they mean the minimum term of the contract (ie 12 or 18 months), or the minimum term the network imposes before you can lower your tariff (usually 6 months)?

Yes it is a little ambiguous. The text in brackets is implying that in order to find out what the minimum term of your contract is you should consult the terms and conditions provided by the network. As you say, this is usually 12 or 18 months.

During this minimum term of your network contract, changing to a lower tariff will invalidate any chequback claim with e2save.

Not the best plain English I have seen but better than some of the Ts and Cs you see for some of these retailers!

Cheers
Mark
Mobile Mole

kam1nsk1

Cheers Mark much appreciated.