Anyone else had problems with RoomsNet.com?

fedserelli

I am also having trouble with roomsnet.com.

I had booked rooms in london for 4th Sept 2009 - the only reason I found out they had been cancelled was because I rang the hotel myself to do a pre-check in.

I then rang the numbers listed for several hours - with no success.

I received an email then saying that the company had been having difficulties but would send a refund within 7 working days. I chased that promise up by email , only to then be told, due to computer difficulties I would have to wait a further 10 working days.

This lunchtime I recieved a phone call from roomsnet, informing me it will be a further 3 weeks !!

Pretty hacked off by all this - as I paid by credit card I will be approaching them for help tomorrow.

Would never consider this company again - and I would urge others not to.

joe-lo

Im having trouble too.

Booked 4 nights in New York, turned up at the hotel only to be told the booking had been cancelled over a week before. Couldnt get a hold of Roomsnet on their supposed 24 hour help line. The hotel only had 3 nights available at a much higher rate, so I had to book another hotel quite some distance away for the last night I was there, and that was very very expensive.

Emailed Roomsnet who told me I would get a refund, but 3 and a half weeks later Im still waiting. Managed to get through to them on Monday 28th Sept (Tel 0207 4028192) to be told I would have a refund in 3 days.

No refund. Called today to be told I would have a refund in 7 days. When I complained was told I will have a refund tomorrow, but cant be guaranteed. I have absolutely no faith.

Called my credit card company (Band Of Scotland) who said they could not help me unless I have a letter from Roomsnet saying they wont refund me.

I've approach BBC's Watchdog and I urge everyone else to do the same.

delboy1935

I have the same problems with roomsnet my room was caceled for the 23rd sept contacted them by email said they would refund our money in 7 days but they have not refunded it

Loughnan

Yes we have the same problem with roomsnet. Booked apartment in Lanzarote for over 800 euro but they had not been paid so we had to pay when we arrived. Roomsnet promised a refund but noting so far. Went on their chat to an agent but they disconnected twice when I asked about the refund. Credit card company refused my claim. Anyone know of anything else that can be done to try to reclaim the money?

RoomsnetNews

Roomsnet International Special Announcement

Roomsnet International wishes to announce to all our valued members that the problems which led to certain bookings being canceled by some suppliers last year have been resolved. We would like to reassure all our members that all current and future bookings are completely secure and guaranteed. We deeply regret the inconvenience caused to some of our members last year. We have resolved over 96% of the cancellations that were disrupted in 2009 due to circumstances beyond our control arising as a result of the severe economic downturn experienced worldwide and are working with our suppliers and credit card companies to resolve the outstanding cases expeditiously.

We are continuously improving the Roomsnet.com site, features and member services based on your feedback and would like to thank all our members for their long standing support and look
forward to serving you again in the future.

delwynshd

Hi

I dont think its gonna give these customers any confidence booking with you guys still

omen666

RoomsnetNews wrote: »

Roomsnet International Special Announcement

Roomsnet International wishes to announce to all our valued members that the problems which led to certain bookings being canceled by some suppliers last year have been resolved. We would like to reassure all our members that all current and future bookings are completely secure and guaranteed. We deeply regret the inconvenience caused to some of our members last year. We have resolved over 96% of the cancellations that were disrupted in 2009 due to circumstances beyond our control arising as a result of the severe economic downturn experienced worldwide and are working with our suppliers and credit card companies to resolve the outstanding cases expeditiously.

We are continuously improving the Roomsnet.com site, features and member services based on your feedback and would like to thank all our members for their long standing support and look
forward to serving you again in the future.

Think you said it yourself in terms of you were affected by the economic downturn and caredit card companies, lack of cash that says to me and I will certainly not book with you basing it on that

delwynshd

Wow yeah, i didnt read that bit he or she has just said they have credit problems!!!!!!!!!

How mad is that

ukgoose

roomsnetnews wrote: »

roomsnet international special announcement

roomsnet international wishes to announce to all our valued members that the problems which led to certain bookings being canceled by some suppliers last year have been resolved. We would like to reassure all our members that all current and future bookings are completely secure and guaranteed. We deeply regret the inconvenience caused to some of our members last year. We have resolved over 96% of the cancellations that were disrupted in 2009 due to circumstances beyond our control arising as a result of the severe economic downturn experienced worldwide and are working with our suppliers and credit card companies to resolve the outstanding cases expeditiously.

We are continuously improving the roomsnet.com site, features and member services based on your feedback and would like to thank all our members for their long standing support and look
forward to serving you again in the future.

is this a desperate attempt to win back custom after the horse has bolted

ukgoose

do not use roomsnet.com or roomsnet international as they take your money upfriont but you will not get what you want

they also have a shabby customer service operation and are way behind other companies when it comes to any direct communication

been done twice since october 2009 and they still say that I should take it up with hotel that they sent me to when the issue was that they left me in the lurch by taking bookings for hotels that were closed or unavailable

they even had to apologise apparently as this happens all of the time :mad: