Free Beer at Tesco (with DTD)

Rince

Hope this is the right place to post this. Went to Tesco in Blackpool this morning and there was an offer on for 18 x 275ml bottles of Becks. Usually £12 but only £5 when you spend £30. Did my shopping spent loads.

Checked my bill after i'd paid and they hadn't taken off the discount, ie £7. Went to Customer services who agree it was an over charge and said they would give me the £7 back.

I queried this and asked shouldn't it be Double the Difference. She said 'no, not in this case, head office have already told us to just refund, not DTD'. I said thats funny, when did Tesco decide when DTD should and should not be used ? '
Another member of staff came over and said I couldn't get DTD. I again queried this and she went to get the manager. She came back and said yes I could get DTD, so got £14 back. Its my first DTD, so very pleased.

Therefore I got charged £12, but got £14 back and the beer, so they paid me £2 to take the beer away. Love it.

rosy798

I was told that DTD does not apply in Metros, whats that all about?

Rince

Not sure, not heard of that. This was at the big Tesco Extra in Blackpool.

dnomyar

Rince wrote: »

Hope this is the right place to post this. Went to Tesco in Blackpool this morning and there was an offer on for 18 x 275ml bottles of Becks. Usually £12 but only £5 when you spend £30. Did my shopping spent loads.

Checked my bill after i'd paid and they hadn't taken off the discount, ie £7. Went to Customer services who agree it was an over charge and said they would give me the £7 back.

I queried this and asked shouldn't it be Double the Difference. She said 'no, not in this case, head office have already told us to just refund, not DTD'. I said thats funny, when did Tesco decide when DTD should and should not be used ? '
Another member of staff came over and said I couldn't get DTD. I again queried this and she went to get the manager. She came back and said yes I could get DTD, so got £14 back. Its my first DTD, so very pleased.

Therefore I got charged £12, but got £14 back and the beer, so they paid me £2 to take the beer away. Love it.

This wouldn'y happejn all the time as with the £5.00 offer, the checkout assistant has to do something different at the checkout to apply th ediscount so some forget and some don't so will be hit or miss if you get overcharged or not! But what a great DTD.

Rince

Oh right, the CS woman was talking about something like that , but she wasn't being very clear. Hey ho, lucky me :-))

ice-t

Happened to me earlier, went to customer services and they said it is not eligible for DTD because the checkout assistant should enter a code at the checkout to discount, so it is human error and therefore they can only give me the difference. Not double it. Bit annoyed but hey.

kazaimee

isnt it human error when staff dont remove a sel offer on time. you still get dtd on that!

samantham06

I work at tesco, and its at the stores disrection whether you should get dtd and beacuse this is a staff members error to be honest they dont usually honour it.
We have a pop up on the till when we total it, which reminds us to press a button to put the beer through for £5. So this very rarely happens as the pop up usually reminds staff.
Because this isnt classed as an 'overcharge' ie.. the shelf label states a different amount, and is a staffs error very rarely will you be entitled to dtd.
HTH

ice-t

good point. i should have kicked up a fuss and called a manager over. got the £7 back anyway so nothing lost

guinness34

samantham06 wrote: »

I work at tesco, and its at the stores disrection whether you should get dtd and beacuse this is a staff members error to be honest they dont usually honour it.
We have a pop up on the till when we total it, which reminds us to press a button to put the beer through for £5. So this very rarely happens as the pop up usually reminds staff.
Because this isnt classed as an 'overcharge' ie.. the shelf label states a different amount, and is a staffs error very rarely will you be entitled to dtd.
HTH

i work at tescos too and it is often the staff relifs that make the mistakes

FloFlo

samantham06 wrote: »

I work at tesco, and its at the stores disrection whether you should get dtd and beacuse this is a staff members error to be honest they dont usually honour it.
We have a pop up on the till when we total it, which reminds us to press a button to put the beer through for £5. So this very rarely happens as the pop up usually reminds staff.
Because this isnt classed as an 'overcharge' ie.. the shelf label states a different amount, and is a staffs error very rarely will you be entitled to dtd.
HTH

Absolute rubbish, the customer charter (the big board behind customer services) states that if you are charged more than the displayed price you are entitled to double the difference - no ifs buts or maybes.

Stores may decide to go against Tescos national policy and this is usually stores who are crap at keeping their prices correct or operating tills correctly.

As for this new crap that Tesco store cs are spouting about human error - what rot - all overcharges are human error they can all be traced back to some Tesco dimwit.