Sky Broadband taking the mick?

JPS

That's interesting stuff. As it happens the exchange is over a rather large bridge across the other side of a river (doh!) so I guess the cable could be a lot longer. The 10 days are just about up now and according to Skys website my line testing has finished, so I guess I will await their email response and if not give them a call.

Yeah 10-12 is being an optimist but even if I can double from 4mb to 8 (even 7), that would make a massive difference. My family are on 20mb Virgin back home, it's absolute bliss using the net to download there!! Would have gone with Virgin here but can't get it.

Bongedone

Try swapping your filter also. I have had ones that make a huge difference to my test results.

penrhyn

A strange one, as if you were capped it should be obvious from your router statistics.
Could you post them whilst in your master test socket.
The above is a speed test from my connection and below are my router statistics as a comparison.

ADSL Link Downstream Upstream
Connection Speed 8191 kbps 397 kbps
Line Attenuation 46.0 db 27.3 db
Noise Margin 8.9 db 22.5 db

JPS

This is with different filter on the master socket:



I really don't think it is anything at my end, I think Sky need to up the speed at their end. I just hope they do!

penrhyn - that is the kind of result I am expecting, with similar stats I can't understand why I am not getting 6.5mb+

Has anyone tried one of these BT Broadband Accelerators to gain some speed? Almost looks worth a go

penrhyn

Do as Espresso suggests.
You are getting over 7Mbps, it maybe that you are have contention ratio problems.
If no improvement you should contact Sky using the KANA form.
https://mysky.sky.com/portal/site/skycom/skyhelpcentre/contactus/kana

You might also try posting on https://www.skyuser.co.uk Sky employees regularly answer queries on the forum.

JPS

espresso wrote: »

But did you try using the master test socket?



How many extensions sockets do you have?

If the test socket makes no difference, then the BT thing will have no effect.

Yup yup that's with the master socket. Exactly the same.

Bongedone

Are you using wireless? You could try using an ethernet cable connection to the router.

jamesb1239

Red_Dwarf wrote: »

Attenuation of 41dB is around the 3km mark, you may be much closer than this in a straight line, but lines can be twice as long as the straight line.

Infact my brother lived 500m away from his exchange, but his actual line length was 2km because he lived beside a canal, so the line had to go down one side, across the bridge, and up the other side (instead of just going underwater)

If you are connected at 7.6meg and only getting 4.35meg, constantly, then they have probably capped your line at this until DLM is finished. Though I have doubts as to wether or not your line is actually on DLM, since one of the tell tale signs of Sky's DLM is an upload rate of either 412 or 794, you have neither. But I'd wait until the 10 days are up at least, before contacting them.

10-12meg is a bit optimistic for that attenuation, id say closer to 8-9 and considering you are already connected at 7.6, this might not be too far from where it ends up.

I know someone who their last home was a ground floor flat in a highrise building NEXT DOOR to the exchange, his speeds were ridiculously slow and BT came out to investigate, what they found was that there was actually about 3km of wire inside the flat building before it reached his flat as the wires ran along each floor of the building, came in at the bottom, ran straight up to the top and then back down before connecting his flat. You have to bear in mind that when BT rolled out their infrastructure it was never designed to carry ADSL, but advances in technology meant that it could, so distance wasnt really an issue for them when they laid cables originally.

With you mentioning torrents I dont think Virgin would have been suitable as they throttle your speed so much if you try to download too much, and when contacting Sky I maybe wouldnt mention your torrent speeds.

The speedtests below show how unreliable speedtest.net actually is, I am with O2 Broadband/Be Broadband, using the ADSL2+ service, the theoretical maximum I could obtain with a good line is 24mbps down, my router syncs at 18,279 so around 18Mbps, but speedtest manages to put me at 18.37Mbps (quite possible), 25.25Mbps (more than a perfect line could handle) and 36.56Mbps (in dream land) and that was just 3 tests ran one after the other to show you what I meant

penrhyn

OP please confirm speed tests were done using Ethernet and not wireless.