Oh dear utterly bad

flossy_splodge

fuzzball172 wrote: »

With really bad infections, often the most drastic course of action is the best. Format and reinstall windows, its the best way to ensure your machine is clean

Lee

Thanks but that is defo not an option for now as for (1) i am not experienced in reinstalling and (2) they don't have the disks for everything as it was an 'expert' who sold them the machine as I understand.
That's why I am being so cautious as I don't want to become one of 'those sort of experts' if you understand me.:o
Any other options?

flossy_splodge

[Deleted User] wrote:

Hi,

have you tried running them in safe mode?

Which option of 'safe mode' is best please?

[Deleted User]

Hi,

just go for safe mode on it's own.

fuzzball172

where abouts in the UK are you? If you are in Merseyside I can help, if they are willing to pay for the service. This is part of what I do as a day job, I should be able to sort out what the 'expert' has done. If you are elsewhere in the UK I can recommend a laptop specialist repair company, who might be able to help.

Lee

[Deleted User]

fuzzball172 wrote: »

where abouts in the UK are you? If you are in Merseyside I can help, if they are willing to pay for the service. This is part of what I do as a day job, I should be able to sort out what the 'expert' has done. If you are elsewhere in the UK I can recommend a laptop specialist repair company, who might be able to help.

Lee

What a horrible uncharitable way of offering help. I work in the I.T field as well but wouldn't dream of asking for money on a forum for money SAVING experts...

At a guess might it be down to permissions?

Could you try giving the following a go then try running the programs you've mentioned above (in each case, a full update first then a full scan if possible)?

http://www.computerperformance.co.uk/vista/vista_administrator_activate.htm (see section entitled Detailed Instructions to activate the Administrator)

CHR15

fuzzball172 wrote: »

where abouts in the UK are you? If you are in Merseyside I can help, if they are willing to pay for the service. This is part of what I do as a day job, I should be able to sort out what the 'expert' has done. If you are elsewhere in the UK I can recommend a laptop specialist repair company, who might be able to help.

Lee

Lame!!

We don't need people advertising themselves on here (unless it's ladies!!)

flossy_splodge

fuzzball172 wrote: »

With really bad infections, often the most drastic course of action is the best. Format and reinstall windows, its the best way to ensure your machine is clean
Lee

Thanks. I have suggested this to them and they are going to think about it.
I am not prepared to offer to do this as I stick to what I know and what I'm confident with and it's years since I did a re-install.
Thanks for the thought.

Deleted_User wrote: »

What a horrible uncharitable way of offering help. I work in the I.T field as well but wouldn't dream of asking for money on a forum for money SAVING experts...

At a guess might it be down to permissions?

Could you try giving the following a go then try running the programs you've mentioned above (in each case, a full update first then a full scan if possible)?

http://www.computerperformance.co.uk/vista/vista_administrator_activate.htm (see section entitled Detailed Instructions to activate the Administrator)

Yes I have a feeling this is a possible way forward.
I haven't yet checked if the main user account has administrator rights or not but in any case I right clicked and tried 'run as administrator' and no go.
I'll look at that link thanks.
When I tried to run Avira it only got about 1/3 of the way through and blue screened.
It did this twice!
I have since read on another thread here about a virus called something like 'personal anti virus'?
I did in fact see something like this when I was trying to resolve the probs but my research suggests this virus attacke XP not Vista?
Not sure if I follow the solution suggested if it will cause probs on a Vista machine?
Thank you to you all for help so far.:T

fuzzball172

Flossie, I hope you come right with this problem...

peter_the_piper

I can never understand why they are not sold with a working set of antivirus/malware progs. They can always be changed at a later date and at least there would be some level of protection other than windows own.