Problem With Viewing Orange Bill Online

carly

I have a contract with Orange and manage it online. The Orange site is generally poor for viewing my bill, but with perseverance I generally manage. It seems to have gone haywire for the last week and I cannot access my bill at all. I can use every other function on the page but every time I select " view bill " I get an error message and request to "try again later." Is it just me, or has anyone else got the same problem, before I try talking to customer services.( which will be a trying affair if past experience is anything to go by. )

blagga_2

to be honest, I'm totally fed up with their website. I've had this problem for around a year now. It either takes forever and times out or gives the error that you mention.
I'm also having persistent problems with logging in. If I log in via one one method, it's fine. If I log in via the main page, it tells me to "add" a phone that I'd like to manage and then tells me it's in use. I thought I'd just wait for them to sort these issues out, but I've been waiting for some time now. Interested to hear whether others have had the same problem too.

carly

Glad it's not just me then. I have had all the problems you mention ,intermittently. I find it's generally a waste of time talking to the muppets at Orange, they are very pleasant but cannot usually answer my questions or solve the problems.

desiman

I used to have these problems but now its generally fine.

Are you guys using numbers ported from another network or are they GENUINE orange numbers?

blagga_2

desiman wrote:

I used to have these problems but now its generally fine.

Are you guys using numbers ported from another network or are they GENUINE orange numbers?

Mine is genuine - have had it for many years.

desiman

ok mine was ported from o2 and i used to have these problems. but then i emailed them and now its ok..? (they didnt even reply to my email, just fixed whatever the problem was)

carly

Mine's a genuine Orange number of 4 years standing, and my experience of their website has always been grim

webkami

I have a ported and a genuine number. Same problem on both. Their website is so moody. I even emailed CEO with this problem in detail and got a call back from CEO office appologising and explaining that this is just a facility and not part of services and they are trying to improve.

I wish thats soon....

uberboy

No the orange website it utterly appallling when it comes to managing your account.

I too have the same problems in retrieveing bills etc. Sooo frustrating.

desiman

webkami wrote:

I have a ported and a genuine number. Same problem on both. Their website is so moody. I even emailed CEO with this problem in detail and got a call back from CEO office appologising and explaining that this is just a facility and not part of services and they are trying to improve.

I wish thats soon....

they seem to say this a lot! Even when you complain about inclusive minutes that are not updating regularly, their reply is its not part of the contract//its not a service we guarantee etc!