BT Chargecard (Calling Card) calls do NOT count after all!

Heinz

Heinz wrote: »

Dear Mr Stagg

I understand that you wrote to one residential customer about 1571 and BT Privacy (Caller Display) on 16/8/09 with the words, "If you'd like to use these services without being charged for them, and you're able to use it with your new company, you should use our 1280 override code to make the required number of calls. If you can't use 1280, you'll need to make operator-controlled or BT Chargecard calls instead".

There is considerable confusion regarding this. Indeed, on the moneysavingexpert.com Home Phones forum, official BT company representatives have stated exactly the opposite (see http://forums.moneysavingexpert.com/...5#post24329535). I would, therefore, appreciate your unequivocal assurance that your letter did not inadvertently contain inaccurate information and that calls made using a BT Chargecard and charged to the landline account in question, do count as 'qualifying calls' for free Caller Display and/or basic 1571.

OK, it took 'him' a bit longer than I had hoped but, this evening, I received a reply to the above email.

It came from the [EMAIL="nigel.stagg@bt.com"]nigel.stagg@bt.com[/EMAIL] email address but was 'signed' by Nigel Elliot and I can only assume that Nigel Stagg has changed his name by deed poll. It reads (I have split the reply's text into paragraphs to make it easier to read and the bolding of the first sentence of what is now the third paragraph is mine):

Thanks for raising this query about BT Chargecard Calls and whether or not they can count as 'chargeable calls' against the minimum call requirement for getting free BT Privacy (caller display) and 1571.

I've reviewed the posts made by the BT Company Representative on Money Saving Expert, and the letter in question.

I can confirm that the letter is incorrect. BT Chargecard calls do not qualify as 'chargeable calls' towards the minimum call requirement. The letter will be changed as soon as possible and we have started that process in motion today.

I can understand the confusion caused by the error in this piece of correspondence and thank you for bring it to my attention

Regards

Nigel Elliott
Manager
Customer Service Director's Team

This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you.
We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000

My interpretation is that it would not be unreasonable for those who have been charged for Caller Display and/or basic 1571 despite having made the necessary number of 'qualifying calls' using a BT Chargecard to expect to receive refunds. However, the loophole is now closed.

Le73Uq86Uv

Deleted post