We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Faulty 3 Phone
Hi All,
My wife renewed her contract with 3 just over 2 months ago and got an INQ which was possible the worst phone ever.
The phone started to play up when accessing facebook ( wouldn't find page and started running reeaalllyy slow).
We phoned 3 only to be told it was a known issue but they didnt have a time scale to repair it.
So not been a happy bunny i emailed them and in a polite but firm tone more or less said if they cant fix the issue or at least give a time scale why cant the phone be exchanged for one that actually works.
They eventually rang after 2 days only to get us to send the phone in for repair ( for a fault they cant fix as of yet!)
and then had the nerve to mention we may have to pay a charge if a fault is found.
Basically i want to know if there is any way we can demand a replacement phone because i aint payin for a phone that doesnt do what it says on the tin!:mad:
Cheers.
My wife renewed her contract with 3 just over 2 months ago and got an INQ which was possible the worst phone ever.
The phone started to play up when accessing facebook ( wouldn't find page and started running reeaalllyy slow).
We phoned 3 only to be told it was a known issue but they didnt have a time scale to repair it.
So not been a happy bunny i emailed them and in a polite but firm tone more or less said if they cant fix the issue or at least give a time scale why cant the phone be exchanged for one that actually works.
They eventually rang after 2 days only to get us to send the phone in for repair ( for a fault they cant fix as of yet!)
and then had the nerve to mention we may have to pay a charge if a fault is found.Basically i want to know if there is any way we can demand a replacement phone because i aint payin for a phone that doesnt do what it says on the tin!:mad:
Cheers.
D'oh :whistle:
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards