Please help do i need to do anything else? malwarebytes report

lostbuyer_2

Hi all sorry about this but my husband is not home and I am unsure what to do. we run the malwarebytes always after reading through e-mails or if we download something and this morning i have been rather popular on e-mails and when ran this is the report. is they anything else that I should do? we have Mcafee antivirus installed to but that seems to be running very very slow like after 15 minutes was still not scanning any files in the part you see it counting the files it has scanned and will not update.

Any help would be very welcome


Malwarebytes' Anti-Malware 1.40
Database version: 2589
Windows 5.1.2600 Service Pack 2
17/08/2009 10:51:18
mbam-log-2009-08-17 (10-51-18).txt
Scan type: Full Scan (C:\|D:\|)
Objects scanned: 184950
Time elapsed: 42 minute(s), 23 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

alanwjones

Probably best to re run the Malwarebytes scan, (quick scan) and re post your result.

lostbuyer_2

alanwjones wrote: »

Probably best to re run the Malwarebytes scan, (quick scan) and re post your result.

that was the log file of the scan already run, do i need to run scan again?

lostbuyer_2

Malwarebytes' Anti-Malware 1.40
Database version: 2638
Windows 5.1.2600 Service Pack 2
17/08/2009 12:12:32
mbam-log-2009-08-17 (12-12-32).txt
Scan type: Quick Scan
Objects scanned: 98175
Time elapsed: 6 minute(s), 36 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

alanwjones

Well Done , You've done it , You're clean. Perhaps a change of antivirus now, as mc afee is'nt considered one of the best, I personaly use Avira on the reccomendations I received on here, and have had no problems whatsoever, find it http://download.cnet.com/Avira-AntiVir-Personal-Free-Antivirus/3000-2239_4-10322935.html?part=dl-10322935&subj=dl&!!!!!button&cdlPid=11012914. Alan.

lostbuyer_2

alanwjones wrote: »

Well Done , You've done it , You're clean.

Hi, sorry to be a pain but I installed Secunia PSI and it says i am infected on D drive here....

\I386\APPS\APP30322\scr\NAV\External\NORTON\APP\navapsvc.exe

Problem i have is i can not delete it and update it, plus i do not use nortons and would not mind it being deleted. How could i do this when it says that area is locked?

bigmacca81625

D drive is usually your cd drive! it shouldnt be locked if its your hard drive, can you log in as administrator, or move it to another folder first and then delete it

lostbuyer_2

how do i log on as administrator?

lostbuyer_2

Recovery Partition
Warning!

This area of your hard drive
(or partition) contains files used
for your PC Recovery.

Do not delete or alter these files.

Any change to this partition could
prevent any recovery later.

bigmacca81625

normally the username is just administrator, password could be anything, as for the warning, is this anorton warning, its possible some programmes flag up files from other programmes as virus' in a way to stop you using them.

i personally would try and completely uninstall norton

lostbuyer_2

bigmacca81625 wrote: »

normally the username is just administrator, password could be anything, as for the warning, is this anorton warning, its possible some programmes flag up files from other programmes as virus' in a way to stop you using them.

i personally would try and completely uninstall norton

It is norton 06 that is being flagged and i have uninstalled it all and it is not in regedit or anything but on that programme it says it is still on the drive and being used to hack my computer or something, just thought if i delete that would be end of it.

Whilst looking into computer i found a creator file that is also locked how do i see what that is and what is in that?

is there anyway i can check the passwords for the administrator or my log in now so i do not log out and end up being locked out alltogether

sorry about all questions