csa payments

jmt11

enemes wrote: »

That is bull****. Someone is definitely trying a fast one on you!

but if the csa are saying thats the only way, what can i do!?!
they are trying to contact her to say that i am paying the money and if it was late this month its because the date that it was due to some out of my account was a saturday! she'll probably try and blame me for the uk banking system next!

shell_542

Why do the CSA pander to that? If they can turn around and say to you, this is the only way to pay ... but have to go to the trouble of trying to explain to her why a DD wouldn't clear on a Saturday. Duh.

jmt11

because they're are as stupid a she is?!?
the guy on the phone seemed to understand but said he couldn't do anything about it.....

enemes

jmt11 wrote: »

I was recently contacted by the csa as my ex had decided to go through them ...

How recent is this .. surely if it is only a few months ago, and you have been paying regularly then I can't see the CSA going down the DEO at her behest. However, you do state that you have arrears, so how many payments have you missed? Obviously we are only hearing one side of the story, but if you have accumulated a number of missed payments then the CSA will go down this route.

If you feel that this is really unjust, I would complain to them through their own complaints page on their site at :

http://www.csa.gov.uk/en/case/complaints.asp

shell_542

Apparently you only have to miss one or two payments for them to enforce a DEO. It sounds really unfair if you have been ontime since she contacted the CSA but once in force they are hard to stop.

jmt11

enemes wrote: »

How recent is this .. surely if it is only a few months ago, and you have been paying regularly then I can't see the CSA going down the DEO at her behest. However, you do state that you have arrears, so how many payments have you missed? Obviously we are only hearing one side of the story, but if you have accumulated a number of missed payments then the CSA will go down this route.

If you feel that this is really unjust, I would complain to them through their own complaints page on their site at :

http://www.csa.gov.uk/en/case/complaints.asp

They contacted me 3 months ago, i missed a month while they were sorting out my case, to pay the arrears off for that month we agreed to pay extra per month until that figure is paid off. i have another 2 and a bit months to clear the arrears which of course i am going to do, i haven't missed a payment but as it says above this months was 3 days late due to banks not working on a weekend.

shell_542

I'd follow the link in Enemes post and complain. Hopefully it will work. Fingers crossed

jmt11

enemes wrote: »

How recent is this .. surely if it is only a few months ago, and you have been paying regularly then I can't see the CSA going down the DEO at her behest. However, you do state that you have arrears, so how many payments have you missed? Obviously we are only hearing one side of the story, but if you have accumulated a number of missed payments then the CSA will go down this route.

If you feel that this is really unjust, I would complain to them through their own complaints page on their site at :

http://www.csa.gov.uk/en/case/complaints.asp

just clicked on the link and you have to pick an office where your case is being dealt with. apparently mine is crewe which isn't on the list! any ideas?? send it to all of them??

shell_542

There are these addresses for complaints on the NACSA website.

JANIS CROOK
(Client Service Director)
CSA Complaint Resolution Team
Durham House
Room M0901
Washington
Tyne & Wear
NE38 7SF

MARK GRIMSHAW
(Chief Executive)
Child Support Agency
Durham House
Room M0801
Washington
Tyne & Wear
NE38 7S
PARLIAMENTARY OMBUDSMAN
Millbank Tower
Millbank
London
SW1P 4QP
Complaints helpline: 0845 015 4033
email : [EMAIL="phso.enquiries@ombudsman.org.uk"]phso.enquiries@ombudsman.org.uk[/EMAIL]

enemes

Whichever is geographically closer, I suppose. Although your mail comes from a Crewe address, it is probably being dealt elsewhere. The Crewe address is a generic one they use for almost all mail.

Remember to include times, dates and names of people that you have dealt with in your complaint.

Good Luck