Natwest failed to cancel my direct debits Step account over £400 overdrawn

natweststaffmember

flam147 wrote: »

they did not cancel any and the time period is months

Did you write down the name of the person or take a note of when you called?

flam147

natweststaffmember wrote: »

Did you write down the name of the person or take a note of when you called?

no unfortunately tipical dyspraxia sytems

natweststaffmember

flam147 wrote: »

no unfortunately tipical dyspraxia sytems

Did you use a diary or do you know approximately when you would have called them even within a month or two?
If you do then the bank can audit trail you account(which will pick up all members of staff who accessed your account) or can check a log of calls that should pick up you if you called a call centre

flam147

natweststaffmember wrote: »

Did you use a diary or do you know approximately when you would have called them even within a month or two?
If you do then the bank can audit trail you account(which will pick up all members of staff who accessed your account) or can check a log of calls that should pick up you if you called a call centre

i can remember the account was roughly £70 ish over drawn if i could access online banking i could find out put they have suspended accounts

natweststaffmember

flam147 wrote: »

i can remember the account was roughly £70 ish over drawn if i could access online banking i could find out put they have suspended accounts

you need to send a subject access request to NatWest so that you can be certain of which is bank error potentially and which is not.