My kettle has stopped working

stokegal

My kettle has just stopped working, I've had it for about 18 months and I went to switch it on today and nothing...

It's a prestige urban kettle and although it's not a really expensive kettle I'd rather repair than replace it. Does anyone know where I should be looking to take it to, to get it repaired? Will Prestige repair it if I send it to them?? I've replaced the fuse and checked that it wasn't a problem with the plug but thats as far as my knowledge of electrics gpes.

Thanks in advance
Stokegal

TomsMom

Did you keep any of the paperwork that came with it? Thinking here that there should be a leaflet with details of where to send to get repaired, or even maybe if you got it from Boots that there was a 2 year guarantee with it????

manda1205

Going by whats been said in the papers recently you can claim for a repair or new one under EU law, which states that things should be guarantee'd for 2 years. Its just our country that says theres 1 year with things, but if you state you know the EU law they "should" repair or give you a new one. Provided you've kept the reciept.
In the papers/news a man claimed through Tesc and although he had to argue it he got a new tv in the end, so its worth a shot.

Antispam

Dont go the EU directive route it gives less guarantee than the SOGA as that can go up to 6 years unlike EU directive.

Both SOGA and EU give the onus on the customer to prove the goods had a inherent fault

[Deleted User]

Hi,

sorry about your kettle

Was it a very expensive little number, if you have had it for 18 months then I dare say it's had a fair boiling.

I stay myself, and only cover the element when boiling, just enough to make a cup of very strong coffee at about half five in the morning.

You can get a Tesco or Argos Value kettle for less than a fiver, bin it.

Inactive

Agreed, bin it, they ain't worth repairing.

ljonski

my kettle works indiscriminately-usually 3 days on and 2 days off- i have no idea why ?

Magnolia

ljonski wrote: »

my kettle works indiscriminately-usually 3 days on and 2 days off- i have no idea why ?

Maybe it thinks you drink too much coffee?

bubblegumcola

I agree bin it. Several years ago I got a kettle from Currys or Comet for about 20 odd quid, can't remember which shop but they tried to flog me a guarantee with it. I just laughed at the SA and said if it lasts me the year I will be happy, couldn't believe they were trying to flog an extended guarantee with it. You can buy a kettle so cheaply now, I just go and buy another, there are always sales on if you want a fancy one.

geordie_lass_2

Just looked at the Prestige kettles on the Argos website and they come with a 2 year manufacturers guarantee. If that's the case for all Prestige kettles and you have proof of purchase then you should be able to get it repaired or replaced free.

maninthestreet

No point getting alll STEAMED up about this, it just BOILS down to a non-functioning kettle. Seems like a STORM IN A TEACUP to be honest.