Help! They're saying I've signed up to mango bookclub, but I haven't!

BBC

I dealt with Mango sometime ago. They sent me a pack of books. When the postman delivered them he threw them over my back fence all the books where damaged I called them and told them and they cancelled my subscription and refunded my £1 back. I never heard from them again. I also had a great deal of issues with Books for Children, but I resolved them by writing to the Cheif Excecutive with all the details and I got all the money back that I had spent with them

eyelinerprincess

The Mystery And Thriller Club is another one that's part of the company.

I sent a letter recorded delivery:

To whom it may concern:

I recently received a box from you containing a book and an invoice for this book, which I understand, if I pay for, I will be entering into a contract.

This package was unsolicited mail. I have not, and would not, knowingly submit my details to anything asking to join your company. This is not something I am interested in, and would like my details to be taken from your database, as I do not wish any further correspondence from you.

I have called your customer line, and have been told that my email address is associated with the account number, which I do not understand. I have never received any correspondence from you before, through email or otherwise. I understand other people have been having problems with your company, so I understand that I am not the only one that has been receiving the unsolicited items.

I have contacted Consumer Direct Scotland, and they have advised me to send a recorded letter to you, stating the goods are unsolicited, and that they will be able for collection within 14 days of receipt of this letter, after which they will be treated as a gift and disposed of, and if this issue is not resolved by that time, Trading Standards will be involved.

In summary, I wish you to remove my details from your database, I do not wish any further letters seeking payment that I do not owe and you have 14 days to arrange collection, as I have no obligation to post back unsolicited mail.
Yours sincerely,


Haven't had to deal with them since, thankfully. I think Pigsback are giving them addresses so be careful on the site.