Shedstore.co.uk

FirstClassMale

Back in February, I ordered a log cabin from https://www.shedstore.co.uk.

On their website, it said that delivery was 45 to 60 days. This suited me fine as that meant it would arrive in late March to mid April. I would have enough time to prepare a base before it arrived.

I ordered it on the Wednesday and to my surprise, the manufacturer called on Friday of the same week to say that they had one in the country and would I like it delivered the following Wednesday. I didn't need it as soon as that but guessed that at least if I had it I could put it up whenever I had the time. It arrived at exactly the time specified and was offloaded with great skill and care by the driver using a Hiab. It was carefully moved on its crate to the garden where it was covered up.

In early March it became pretty apparent that building could not proceed as we had around two feet of snow in our back garden and the digger I had hired to level the ground had been getting stuck in the mess of mud. I also had been using it in blizzard conditions and it would be one without a cab wouldn't it. With the ground saturated and still a covering of snow, I called shedstore to explain the situation and that it had not been unwrapped to check the contents. They told me that it was ok, noted it had been an early delivery and to let them know when I did get the chance.

It was unwrapped over the Easter weekend and it quickly became apparent that several pieces were damaged and a few were missing so I called shedstore on Tuesday of last week. There were about five damaged pieces, one missing piece of wall and no fittings ie screws, nails etc. I was told that, as some time had elapsed since I had had it delivered, that they would supply the parts but I would be liable for delivery. I accepted this as I thought it would be a minimal charge and I was keen to get on and build the thing.

I heard nothing more from them until after I had called the manufacturer on Thursday to check that the bits were readily available. I was informed that shedstore were to be paying the delivery charge and I was to be billed for the missing parts. I returned a voicemail from shedstore at lunchtime to be told that the parts totalled £135 and that they would only contribute half of the £50 + VAT delivery charge. I said that I would concede the damaged parts and the fixings (which I would buy locally) as long as they supplied the crucial missing wall board but they still insisted they would only order it if I authorised them to dedit my credit card, the details of which they still had after I shelled out 1500 quid for what I had thought was a complete log cabin.

That night, I did a bit of searching on trading standards websites and found that under the "sale of goods act, as ammended 1979" I had up to five years (six in England) to find any faults with a product and that this, as my statutory rights, over-rode the terms and conditions set down by the supplier of "14 days to report shortages"

On Friday, I again called Shedstore and told them that, should I wish, I could demand my money back and ask that they remove the pile of sticks from my garden at their expense. I could then buy the same cabin from another supplier. Also, having purchased it on my cc I had purchase protection from the cc company. They kept insisting that I must pay for the pieces and for delivery and I felt that the only way to get my crucial pieces was to pay now and quibble later. I had already conceded that I would just use the split wood of the damaged pieces and that I would buy my own screws hoping they would meet me halfway by supplying the missing board but they kept insisting that I was in breach of the t & cs and that they were not obliged to do anything.

Upon reflection, on Friday afternoon at 16:10 I tried to call Shedstore again to ask for all the pieces damaged or missing regardless of short term cost but their offices, I was told by a recorded message, were closed (their website says they are open til 5 Monday to Friday) I then called the manufacturer to communicate a message that I required all the bits but as yet I have had no response back.

To begin with, everything looked good for me to hold up Shedstore as a shining example in the "heaven sent" board as my early dealings were very positive. How disappointing that they should turn nasty almost as soon as my money is in their bank.

FirstClassMale

I called Shedstore today to be told that the parts had not been ordered as they were waiting to hear back from me. I told them that communication was a two way thing and had they been in any doubt then they should have contacted me.

It took my phonecall today to spur them on to actually order the bits needed so I am left waiting once again. This is not customer service, this is blame avoidance.

Throughout this, the manufacturer, Finnlife, have been fantastic and full of useful advice but obviously I must deal with Shedstore as my contract is with them.

THE_LONE_RANGER_4

if i were you contact your cc company tell them your not happy with the goods and tell them to sort it out they will no doubt try and jibb out of it to but tell them to sort it i had similar problem when i bought an item for 3k i wasnt happy so called barclay card who at first said not there problem bla bla,so i quoted trading st, they then sorted it out over 2 weeks

webmasterpolo

You have an issue that you didn't inspect the goods on delivery, they can always claim you lost or broke the goods while it was in your care. All companies I ever dealt with have given me massive problems over this, so now I refuse to sign I have received anything until I have inspected it. The deliverymen usually don't like this but tough, if they want me to sign to say I received it in complete and not dmaaged then I will check I have. You can write unchecked on it, but I'm sure this counts for anything, and you will probably still have the same issues with the company even if you do.

Try writing to the manufacturer and the supplier stating the facts and complaining. Adv them you are talking to trading standards and reverse the right to reject the goods. I would hope if not the supplier then the manufactor would step in and solve you problem. I wouldn't expect to have to pay anything towards the cost as you already paid £1500 for a complete undamaged unit, and are still waiting for it.

Dealing with companies who just don't care is extremely frustrating and takes time, but if you annoy you enough it's worth it.

Check out my Comet nightmare that lasted 3 months, and I reported on delivery day: http://forums.moneysavingexpert.com/showthread.html?t=123817

-Web

THE_LONE_RANGER_4

if you paid by credit card contact them it does not matter whether you checked or not the shed company will jump and sort it out , the cc will jump if you imply you will not pay either