Working from Home - Virtual Call Centres

clairibel

Hi mayday i have applied to this a couple of weeks back and recieved an email telling me they will contact shortly as they were sorting some terms and conditions out but as of yet not heard anything about my application.....if anyone else hears anything please let us know, thanks claire. :T

Mayday

Still googling:

http://www.sensee.co.uk/

"Sens!e (based in London and Manchester) is the leading provider of home working staff for call centres who work from home. " [their words, not mine]

Claire - I haven't applied to HomeCallCentre or any others yet - still looking around. But I'm liking what I see and my OH thinks it's a brilliant concept and would solve a lot of immediate concerns for us both if I do it.

Still not sure about the Arise/SDG partnership though :huh:

Mayday

UK Virtual Call Centre:
http://www.ukvcc.co.uk/

http://www.callcenterjobs.com/work_from_home_jobs.cfm

brians_daughter

clairibel wrote: »

Hi mayday i have applied to this a couple of weeks back and recieved an email telling me they will contact shortly as they were sorting some terms and conditions out but as of yet not heard anything about my application.....if anyone else hears anything please let us know, thanks claire. :T

Claire, the T&C have now been sorted...maybe worth emailing them again??

nametaken

How odd, when I tried to click on the maygenta link, it said "this account has been suspended"

Mayday

nametaken wrote: »

How odd, when I tried to click on the maygenta link, it said "this account has been suspended"

Yes, I've found this as well today - but working OK yesterday.

yummymummy1966

From the description given by brians daughter, the company sounds like the one, I used to work for up until a month ago before I left of my own accord.

From first impresions they do appear to be very proffesional, and organised however, don't be fooled by their grand statements and serviced offices.

I worked for them for over a year, and was never paid on time, somtimes over two weeks late.

They have approximately 15 regular staff, and the company has only been operating for 3 years, although the MD has 20 years callcentre experience. The operations manager has been working for the company for less than a year and 5 months ago was an agent. (very slippery character).
They currently have two long term inbound accounts which they are in trouble with.
They have been recruiting for an outbound campaign where they have people coming in for a couple of days training. They then tell them they have to work another number of hours from home which is done under the umbrella of training, and therefore unpaid. Once these training hours are completed, no regular hours are offered, they then recruit new staff and have them working under training with no pay.
Only one of their inbound accounts is priced correctly at £6ph as it has hardly any calls, and no new recruits are ever put on there. The other accounts are very busy, time consuming and frustrating, these should warrant at least £7.50ph minimum.

The management team are very friendly but not to be trusted as they do lie to cover one another when staff are not paid.

This is an honest and not bitter opinion, as I will be requesting references from them for my new post.

Mayday

Maygenta's site is up and working again - looks as though it has been re-vamped:

http://www.maygenta.com/

They're also recruiting!

brians_daughter

yummymummy1966 wrote: »

From the description given by brians daughter, the company sounds like the one, I used to work for up until a month ago before I left of my own accord.

From first impresions they do appear to be very proffesional, and organised however, don't be fooled by their grand statements and serviced offices.

I worked for them for over a year, and was never paid on time, somtimes over two weeks late.

They have approximately 15 regular staff, and the company has only been operating for 3 years, although the MD has 20 years callcentre experience. The operations manager has been working for the company for less than a year and 5 months ago was an agent. (very slippery character).
They currently have two long term inbound accounts which they are in trouble with.
They have been recruiting for an outbound campaign where they have people coming in for a couple of days training. They then tell them they have to work another number of hours from home which is done under the umbrella of training, and therefore unpaid. Once these training hours are completed, no regular hours are offered, they then recruit new staff and have them working under training with no pay.
Only one of their inbound accounts is priced correctly at £6ph as it has hardly any calls, and no new recruits are ever put on there. The other accounts are very busy, time consuming and frustrating, these should warrant at least £7.50ph minimum.

The management team are very friendly but not to be trusted as they do lie to cover one another when staff are not paid.

This is an honest and not bitter opinion, as I will be requesting references from them for my new post.

Hum, interesting... I have done 2 days training but i am not required to do un paid hours, or havent been told i have to nor does it appear in the t&c's. We met/spoke with a few members who have worked there for a few years who seemed happy - although obviously they will only put happy people infront of new recruits.... i will be keeping a close eye on things to see how they go. Luckily i have more than one thing in the pipeline.. if anyone else can share experiences then please share

mambury

brians daughter......

I'm interested in Homecall too..... let me know how you get on.

I've received their T&C and application pack, but I am waiting on the answers to quite a few questions so we'll see.

mambury