help needed re monstersupplementstore.com

Meepster

doodledoodle24 wrote: »

Whats the next blimmin step?? small claims court??

Call Chris Kennelly on the number above and he has promised to sort this out for you. (need to call him on Wednesday for some reason though)

Would love to know how you get on...

doodledoodle24

mwilletts wrote: »

Call Chris Kennelly on the number above and he has promised to sort this out for you. (need to call him on Wednesday for some reason though)

Would love to know how you get on...

hmmm, not sure on that one...he doesn't seem right, maybe he is just a chancer trying his luck at giving me a fake address to return goods too so he gets free milkshake powder!

Thanks for all your help btw, shame you deleted all your old posts.

Meepster

doodledoodle24 wrote: »

hmmm, not sure on that one...he doesn't seem right, maybe he is just a chancer trying his luck at giving me a fake address to return goods too so he gets free milkshake powder!

The telephone number given is legit. for Bodysourceonline.com, who are also monstersupplements.com and sportand supplements.com, so you will be ok calling him on 08443 573807

Meepster

doodledoodle24 wrote: »

Thanks for all your help btw, shame you deleted all your old posts.

I didnt delete the old posts, a MOD must have done it. SASUK was apparently reporting my posts due to the information I had posted.

I'll PM you all the relevant details if you want?

doodledoodle24

Well, what can I say. I called the number given, and was once again put in a q with no one answering my call. Not suprised, knew it would happen. Chris if you really do want to sort this out without going down the small claims route the please pm me a direct line number to your office. Not the 'call centre' number that you have given me.

MothballsWallet

SASUK wrote: »

doodledoodle24,

I apologise in advance of your complaint above, can you please email me directly using the following link, and I will endevour to deal and find out exactly what has gone wrong with your order.

I do not want people to think that there is no response or system in dealing with this.

You can feel free to post the outcome once I have had the chance to deal with your complaint.

If you can visit sportandssupplements (dot ) com/pages/Contact-Us.html

Sorry for the poor link above, I was unable to give you it due to spamming controls on the site.

I will be glad to help, please also give me a contact number and I will certainly call you back.

That goes for anyone with a complaint.


Regards

Chris

ps.
I would also like to thank Will for pointing out this complaint, its only with eagle eyed customers can we truly resolve complaints.

Chris, if you want to represent your company, you must ask the permission of the MSE Forum Team first.

ETA: Also, all UK company websites have been required by law to have their phone number, email address and postal address on them in an easily reachable place since 1st January 2007. I believe that the penalty for non-compliance with this law is a very hefty fine.

If mwilletts was pointing this information out to the OP by using pages from your website, then they were not breaking any laws that I can see. Also pointing someone to consumer reviews of a company on other websites is also not illegal, unless someone has lobbied Parliament during the summer recess to change that...

doodledoodle24

EVERYTHING SORTED:j

Looks like Chris has been deleted off here, but he was true to his word, and fixed the problem for me :T.
I had trouble with the number on his website :mad: but he pm me his mobile number, and called me back to arrange delivery of a replacement product which arrived today:D.

Thankyou chris for sorting this mess out for me, and thanks to everyone else for your help in this matter.

I think from now on though i will stick to buying it from a shop! :rotfl:

SASUK

Thanks for the positive comment, not to sure what happened to all my replys, but Im glad I could fix it for you.

Regards

Chris

southernscouser

SASUK wrote: »

Thanks for the positive comment, not to sure what happened to all my replys, but Im glad I could fix it for you.

Regards

Chris

You think that's positive? No offence but if this is typical of your company, I wouldn't touch it with a barge pole.

wayne2000

[FONT=&quot]Ordered from bodysourceonline last week supposed to be next day delivery.
Tried the number from the website and the one from this thread no answer, however they have just replied to an email saying; [/FONT]
Dear Customer
We are sorry if you have not had any contact from us via email or telephone, but our main server went down and we have been trying to collect all stored data.
We will be able to answer emails and telephone calls but are unable to access our records at this moment in time.
We will have all our systems back on track by 9 am Wednesday morning, when all orders and queries will be dealt with.

Please accept our appologies for any inconvience this may has caused to you
[FONT=&quot]
Will ring them tomorrow and see what they say. They can not even spell [/FONT] [FONT=&quot]apologies or inconvenience[/FONT] shows what the company is like.