help needed re monstersupplementstore.com

doodledoodle24

hello

We orderded £104 worth of goods 3 days ago, with next day delivery on a visa electron halifax debit card.

goods have not come, no one answers emails or answers phone and after googling them, i am not the 1st either. A lot of people are claiming back through their bank.

We rang halifax, who said they would contact monstersupplement to arrange getting money back BUT, they wont give us money back unless monster get back to them and aggree that the products have not been sent.

I have a feeling that monster are out to scam and steal money, soi are not going to agree that goods were not sent.

Where do i stand and how do i get my cash back?

vicshippers

Wait and see what Halifax say. If they don't get a response then take them to small claims court.

If you don't recognise an online retailer it's always a good idea to google them before you buy...but I guess I don't need to tell you that now

Meepster

Sure I am, OP here's the important bit you need from the above post, the telephone number for sportandsupplements.com/bodysourceonline.co.uk that for "some reason" they seem very reluctant to provide: 08443573807

Hope that helps...

SASUK - I've taken out the bits of information which I feel the OP doesn't need to know...

Meepster

Report the posts all you want. But as I am only posting information which is freely available in the public domain, I am not breaking any rules with regards to the posting of classified or personal information...

Meepster

OK SASUK, I've deleted the links to the previous posts and I'll give you the benefit of the doubt. I really do hope you resolve the OP's complaint...

Oh and as a heads up, you might want to change your terms and conditions on sportandsupplements.com, as you are in direct breach of the Distance Selling Regulations...

Returns
Customers have the right to cancel the contract. The period in which the customer can cancel the contract starts from the day the contract is initially made, and lasts until 7 working days from the day after receipt of the goods. In such cases, the purchase price (Including the initial delivery fee) minus a 20% restocking fee will be refunded to the customer within 7 days. The 7 day refund period will begin on the day sportandsupplements.come are in reciept of the goods. This cancellation right is in addition to your right to reject goods if they are not of satisfactory quality, fit for their purpose or match their description.

Meepster

It might be worthwhile putting your VAT number on there as well...

Oh and I love the fact you are members of the Internet Chargeback Register (ICR) it's just a shame it doesn't exist...

BTW just HOW MANY different internet sites are you running?

hazey31

SASUK wrote: »

Im sorry that you are on a mission to doubt my ability to resolve complaints, these posts are from 2008, I have just bought over these companies in Late Jun 2009.

I know there's a bit of a habit on these boards of people bumping up threads from years back but the OP was this month.

Well done mwillets for all your sleuthing!

Meepster

hazey31 wrote: »

I know there's a bit of a habit on these boards of people bumping up threads from years back but the OP was this month.

I posted a couple of links (now deleted by me) which were saying how poor a service they got from the companies involved. I removed them to give SASUK the BOTD..

hazey31 wrote: »

Well done mwillets for all your sleuthing!

And thank you, I do try my best

doodledoodle24

Right,

where do i start???

I have since received a delivery (to my billing address not to the delivery address)

In the delivery were 2 tubs when i ordered 3.
1 was strawberry, 1 was vanilla when i ordered 3 chocolate and the vanila one was half the size of the straw when they should have all been the huge size.

Ive had it with this company now, i have emailed them asking them A, why i was only sent 2 and not 3, B why i was not refunded for the missing one, C why i was not asked if i wanted a different flavour to what i actually ordered.....Have i had a reply????? NO!

Whats the next blimmin step?? small claims court??

KeithP

doodledoodle24 wrote: »

Whats the next blimmin step?? small claims court??

Write real letter to them stating that under the distance Selling Regulations you are rejecting the goods they have sent you and you want your money back.
You could also give them a time limit, say 14 days, to send the refund.
You need to state that if the refund isn't forthcoming you will start legal procedings. This is a Letter Before Action... google that for many examples.

When the time limit has passed, follow the guidance on Money Claim Online.

It is important to get this rejection letter of quickly as you only have a limited amount of time.
You should then send the goods back, but no need to rush unduly on that. The company should pay for the return, so maybe invite them to collect it.

southernscouser

This is no help for you this time, but in future try myprotein.co.uk

Great products, prices, and customer service. Can't fault them to be honest.